Episode 4

Image for Episode 4Not currently available on BBC iPlayer

Rip Off Britain, Series 4 Episode 4 of 20

Duration: 45 minutes

Battling on behalf of viewers who feel short-changed, Gloria Hunniford, Angela Rippon and Julia Somerville today investigate problems to do with the home - and there's a life changing result for a couple who faced losing everything. Plus, a mysterious carpet problem that could be in your home, and, a woman who keeps being told her boiler doesn't meet current standards - how worried should she be? The team have invaluable advice to stop you being caught out, and solve more consumer problems face to face at the Rip Off Britain Pop-Up Shop in Gateshead.

  • Information and Advice from Today's Episode

    Don't forget to download Rip Off Britain's Guide to Getting a Good Deal
  • PPI - How to Make a Claim Yourself

    The mis-selling of Payment Protection Insurance (PPI) has become headline news in the last few years with millions of pounds being refunded to consumers from across the UK.

     

    And as a result, what seems like no end of companies have sprung up offering to help you claim back money that you should never have paid in the first place.

     

    In 2011 the Financial Ombudsman Service revealed that 80% of PPI claims were submitted by Claims Management Companies (CMC).  BUT you can apply for a PPI refund yourselves, without paying any fees. And with many CMCs taking up to 30% of your refund it is worth doing it yourself.

     

    Which? has made the process of reclaiming mis-sold PPI  quick and easy by developing an online claim back tool and template letter that you can send to your bank or credit card provider.  For more details visit Which?
  • Buying Goods - Know Your Rights

    The Sale of Goods Act 1979 protects consumers who buy from traders by adding statutory rights to every contract.

     

    Under the Act if you buy something from a shop that is faulty, not as described or breaks down sooner than you could reasonable expect you can get a refund or repair.

     

    This also applies to second hand goods, if you’re sold a product with an existing fault and it wasn’t made clear to you when you bought it - you should be entitled to a refund, repair or replacement. 

     

    When you buy at a distance, online, over the phone or by mail order, you have the same rights as you would if you made the purchase in a shop and you are also protected under the Distance Selling Regulations 2000.

     

    This means that if you change your mind you can cancel up to (normally) seven working days after the date you received the goods and receive a full refund.

     

    To find out more about your rights when buying goods visit Citizens Advice

Credits

Presenter
Julia Somerville
Presenter
Julia Somerville
Presenter
Gloria Hunniford
Presenter
Gloria Hunniford
Presenter
Angela Rippon
Presenter
Angela Rippon
Producer
Lucy McLennan
Producer
Lucy McLennan
Executive Producer
Rob Unsworth
Executive Producer
Rob Unsworth

Broadcasts

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