Call Centres Undercover

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Duration: 30 minutes

Britain is being affected by an 'epidemic' of unsolicited and unwanted calls and texts. With an estimated three billion marketing calls and messages received every year, Panorama goes undercover to expose how some firms are getting round the regulations designed to protect consumers.

  • Useful Information on cold callers

    Microsoft has supplied the following advice to customers who may be targeted by cold call scams. You can read their full advice here.

     

     

  • Cold-call firms flout rules that block telemarketers

    Call Centres Undercover

    It is the scourge of the dinner hour. The cold call from a telemarketer just as the family is sitting down to eat. But secret filming by the BBC's Panorama programme found that some firms are not just bending the rules meant to protect people, they are tearing up the rule book entirely. Read full story here.  

Credits

Reporter
Declan Lawn
Reporter
Declan Lawn
Producer
Asif Hasan
Producer
Asif Hasan

Broadcasts

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