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Guidebridge MOT

Alex Polizzi lends her considerable expert business skills to a failing family car repair garage in Ashton-under-Lyne, Manchester. Mum and co-owner Jan Lord despairs of getting the business out of the increasing trouble it's in with too few customers and not enough work to fill the mechanics' days. Without improvement, she faces the nightmare scenario of losing her home and making her own children unemployed.

Alex discovers that the family are their own worst enemies - their customer service skills are not up to scratch, the garage is a mess, and not only that Jan's youngest son and MOT supremo Adam spends more time messing around than actually working. And worse, Jan herself is hiding the true state of the company from her sons and daughter.

Alex sends the family to Manchester City football club's lauded hospitality operation to learn good customer service, and younger son Adam to one of her family's five star hotels - the prestigious Lowry - to try to instil a work ethic in him.

And she challenges the family to bring in more work by offering a course to get more women into the garage and to overhaul the garage to win a large fleet contract.

Will she succeed in turning their fortunes around?

1 hour

Last on

Fri 3 Aug 2012 02:00

Credits

Role Contributor
PresenterAlex Polizzi
PresenterAlex Polizzi
Series ProducerKaye Godleman
Series ProducerKaye Godleman
DirectorMatthew Skilton
DirectorMatthew Skilton
Executive ProducerDan Adamson
Executive ProducerDan Adamson
Executive ProducerNeil Edwards
Executive ProducerNeil Edwards
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