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04/02/2012

Duration:
30 minutes
First broadcast:
Saturday 04 February 2012

On Money Box with Paul Lewis:

"Sharp practice and murky pricing" mean that half a million people who retire each year are being diddled out of a £1 billion. That is the striking conclusion of a report by the National Association of Pensions Funds into the way people are sold a pension when they come to convert their savings into an annuity. Joanne Segars, chief executive of The National Association of Pension Funds makes the accusation. The pensions industry defends itself. Otto Thoresen, director general of the Association of British Insurers, responds.

Virgin Atlantic and some other airlines are forcing new staff to pay for their own criminal record checks. That can cost £25 and many hours of work. Should the firms be paying rather than their employees? Bob Howard reports.

A new campaign is launched this week to force investment funds to be more open about the costs that come out of customers' investments before they see any return. The firm calling for the change debates live with the organisation representing the funds. Gina Miller from SCM Private and Richard Saunders from the IMA join the programme.

More and more of us are using the online payment processor PayPal, particularly in conjunction with its parent company - the auction site eBay. But we've heard from some Money Box listeners who run into problems with customer service when something goes wrong - particularly when an eBay buyer collects the item in person. Mike Wendling reports. Rob Skinner from Paypal also speaks to the programme.

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