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Terms and Conditions
EMAILING talktothewall@bbc.co.uk and thatsbritain@bbc.co.uk
Any personal information you submit will be held by the BBC and will only be used in relation to your submission, query or message relating to That’s Britain. Your details and email will be passed to Wall to Wall, the BBC's Independent producer of That’s Britain and will only be used by Wall to Wall for use in relation to this programme only. If you have any questions about the BBC's Privacy & Cookies Policy, please visit our website (www.bbc.co.uk/privacy) for more information. If you have any questions about the Wall to Wall's privacy policy you can find their contact details on http://www.walltowall.co.uk. -
To make a court claim, you can:
• Use the Money Claim Online website
Making a court claim for money
• pick up a form from a county court (offices open 10.00 am to 4.00 pm)
• You can also get help from Citizens Advice.
• download a form and get advice via the below link: -
Getting help with claim forms: Community Legal Advice
0845 345 4345
(Monday to Friday 9.00 am to 8.00 pm, Saturday 9.00 am to 12.30 pm)
Read the guidance notes that come with each form, and make sure you fill out the forms properly.
Court staff can't help you, but you can get free legal help and advice from Community Legal Advice on 0845 345 4345. -
More info:
Taking legal action should be a last resort if other options don’t work. First see if you can:
• speak or write to the person or organisation you’re in dispute with
• try an alternative to court, such as ‘mediation’
Mediation is when someone helps two sides work out a solution to a dispute, and can be quicker and cheaper than going to court. -
Risks of taking court action
Taking court action can take months, and can be expensive
You may have to:
• pay court fees
• spend time getting your case ready
• go to a hearing
You may have to go back to court, and pay another fee, to enforce a judgment if you win but the other side won't pay. The person who owes you money may be unable to pay if they're unemployed or bankrupt, or the company has been wound up.
If you're unsure about going ahead with a claim, seek legal advice. -
How to opt out of cold calls
• The Telephone Preference Service is the official UK opt-out register in which you can record your preferences not to receive unsolicited calls – and it’s free. Call 0845 070 0707 or go to www.tpsonline.org.uk to register.
Things to know
• It takes 28 days from registering your number with the TPS to the block on your line becoming effective although you should notice a declining number of calls over that period.
• The TPS can also also accept the registration of mobile phone numbers, but it’s important to know that they cannot prevent the receipt of text messages. If you wish to stop receiving messages you need to send an opt-out request to the company involved.
• Once you have registered on the TPS, firms that still call you are breaking the law and you can report them to the TPS. Make sure you record the time and date of the call, get the firm’s name and take down the telephone number.
• Unfortunately the TPS does not cover overseas companies but it does cover calls from UK based companies with call centres overseas.
• Golden rule – never pass on your bank details to firms which cold call you
Credits
- Presenter
- Nick Knowles
- Presenter
- Julia Bradbury
- Participant
- Grainne Seoige
- Participant
- Adrian Edmondson
- Participant
- Angela Rippon
- Participant
- Stanley Johnson
