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30 minutes
First broadcast:
Saturday 01 October 2011

Paul Lewis with the latest news from the world of personal finance.

Customers who phone their travel insurer to check if they can make a claim would be forgiven for believing they could act according to what they've been told. But Money Box has been contacted by a listener who's £3000 plus claim following the death of a relative has been refused, despite him having obtained the recording in which a call centre employee clearly says he is covered. Bob Howard investigates.

The local Trading Standards office admits it has investigated a number of similar complaints about the business and that some consumers believe they have been misled. But the service says that taking payment for services from a company does not affect its ability to deal with complaints impartially.

The loans broker denies that it has debited money from customer accounts without authorisation and insists that all complaints are resolved within 28 days. Ben Carter reports

And ABI (Association of British Insurers) launches an initiative for customers. The new code will stop "automatic" annuity rollover and will ensure that customers receive all the information they need to shop around in one easily accessible place. ABI figures show that 70% of people shop around and switch providers but a third don't and may be missing out on an higher income. But does the code go far enough? Maggie Craig from ABI explains how the initiative will work and Pensions expert Billy Burroughs advices what listeners should do if they are in this situation.

Next month Junior ISAs replace Child Trust Funds. Unlike Child Trust Funds, there will be no Government contribution to each child's savings pot - instead family members will have the opportunity to invest up to £3600 a year into a tax free ISA. So how can you get the best deal from these products? And what charges are attached? Paul Lewis speaks to one provider, Sheffield Mutual Chief Executive, Tony Burdin.



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    Money Box

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