Listen :
Availability:
Available to listen.
Last broadcast on Thu, 12 May 2011, 12:00 on BBC Radio 4 (FM only) (see all broadcasts).
Synopsis
Winifred Robinson meets Howard Schultz, the chief executive of the coffee chain Starbucks.
We investigate why subsidies for renewable energy are driving up the price of furniture.
And were you marooned in the snow on a motorway, in a train or at an airport last Christmas? The chair of the Transport Select Committe tells us where travel companies got it wrong and what they should be doing to put it right.
Howard Schultz - CEO of Starbucks
Chapters
-
Chapter 1
We hear criticisms from the Transport Select Committee about how transport organisations failed customers during the winter weather last December. Are they justified?
-
Chapter 2
Furniture manufacturers and retailers from the wood panel industry are worried that government subsidies to burn wood to generate electricty are causing the price of wood to rise.
-
Chapter 3
BBC research finds there is a North South divide in spending on adult social care.
-
Chapter 4
The founder and CEO of Starbucks tells Winifred about why he felt the company lost its soul a few years ago and his efforts since to put it back on track.
-
Chapter 5
he UK first ventured into the world of Pay TV back in the 1960s. Phil Tinline has been investigating why BSkyB weren't the first to bring us pay as you go viewing.
-
Chapter 6
Ofgem's response to Scottish and Southern's recent misselling conviction. To report a case of misselling call the Consumer Direct hotline on 08454 04 05 06 and select option one.
-
Chapter 7
FirstGroup is the first company to hand back a rail franchise since privatisiation. It will end in 2013, rather than 2016. Firstgroup wants to rebid for the franchise and get a better deal.
Broadcasts
-
Thu 12 May 201112:00
-
Thu 12 May 201112:04
© 2012~RS~q~RS~~RS~z~RS~53~RS~){kind=small}