BAA boss regrets passengers' pain over snow chaos
In his first full account of the crisis, the BAA chief executive Colin Matthews admits deficiencies in the way the company dealt with the bad weather.Read Julian O'Halloran's article on the BBC news website
READ THE PROGRAMME TRANSCRIPT
After the disruption caused by snow, Julian O'Halloran examines the record of airport operator BAA and asks whether Britain's airport woes run deeper than bad weather.Read the transcript
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