Michel Roux is on a personal mission - to take eight young people who have never considered a career in restaurant front of house, and prove to them that it is an industry that can change their lives. In just two months, he wants to take his trainees from the high street to the high end - learning skills that will enable them to take over service at his own two-Michelin-starred restaurant. Ultimately Michel will choose the best two trainees and award them life-changing scholarships.
Michel wants his trainees to learn an essential quality for any top maitre d' - how to keep customers returning again and again. It's not just Michelin-starred restaurants that rely on repeat customers. Knowing that regulars are the lifeblood of their business, the best family-run cafés provide friendly, attentive service. So he takes his trainees to run the busy breakfast service at one of London's oldest greasy spoon cafés. The pace might be frenetic, but the regular customers keep returning because the service is so friendly and efficient.
Then it is off to Birmingham, to an award-winning curry house, where owner Raj Rana follows the old Indian mantra that the 'guest is god'. Serving over 60 of the restaurant's regulars, can Michel's trainees provide the standard of service they have come to expect?