Chef Michel Roux Junior talks about why great service matters as much as great food.
His new reality TV programme on BBC 2 - Michel Roux's Service - will train members of the public to provide impeccable front of house service. Plus, he shares his views on celebrity chefs and the pressures of earning that coveted third Michelin star.
Plus an aural flavour of the future with Ian McMillan's 'You and Yours January Soundscape'.
And, in the final part of our series focussing on retail businesses, we examine the book trade. What are we buying now and where do we prefer to shop?