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24 minutes
First broadcast:
Thursday 11 March 2010

Evan Davis is joined by a panel of top executives from the travel industry to discuss how they go about making cuts in difficult times and dealing with nightmare customers.

Evan is joined by Mike Rutter, chief commercial officer of the airline Flybe, Nicola Shaw, managing director of the bus division of FirstGroup, and Michel Taride, president of Hertz International.



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