Can't Deliver, Won't Deliver

Image for Can't Deliver, Won't DeliverNot currently available on BBC iPlayer

Duration: 30 minutes

What is wrong with the Royal Mail? Panorama investigates the service that gets around 5,000 complaints a day, and asks if our once-proud postal service is failing its customers.

Reporter Vivian White's bleak message is that 2010 will deliver yet more bad news for the Royal Mail, unless the posties and the bosses can get themselves sorted.

Last on

Wed 23 Dec 2009 00:40 BBC One Wales only

See all previous episodes from Panorama

  • Royal Mail: Is it can't deliver, or won't deliver?

    Panorama looks at the troubled Royal Mail and attempts to find out if recent job action is a case of postal workers who can't deliver, or won't deliver.

    Read reporter Vivian White's feature

  • Customers: Royal Mail 'not knocking'

    Postal workers leaving "Sorry You Were Out" cards when people are in and failing to deliver parcels is a cause for concern says an industry watchdog.

    Read more on the concerns

  • Archive 1968: Post Office goes two-tier

    You must enable javascript to play content

    In 1968, Panorama looked at the introduction of two-tiered postal delivery and the Post Office's public relations campaign to convince Britons that they were not being short-changed. Watch an abridged version here.

  • Archive 1973: Slow march to modernise

    You must enable javascript to play content

    The Post Office's slow march to modernisation in a fast-changing world was the subject of a 1973 Panorama. Watch an abridged version of the programme here.

  • Your comments

    Read a selection of your comments on the programme

  • Panorama 2000 to present

    If you'd like to know more about Panorama programmes dating back to 2000, including features, transcripts, video content and more, please click on the link below.

    Browse the Panorama archive

Credits

Presenter
Jeremy Vine
Reporter
Vivian White
Producer
Claire Burnett

Broadcasts

See all broadcasts of Can't Deliver, Won't Deliver (7)

BBC © 2013 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.