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Last broadcast on Thu, 9 Apr 2009, 21:00 on BBC One (except HD).
Synopsis
Panorama goes undercover to expose a world of chaos and alleged neglect in the care of the elderly.
Carers on minimum wages - often with very little training - are frequently frustrated by poor management as they try to provide decent care. Paul Kenyon looks at how big business is in some cases driving the price of care down to as little as 10 pounds an hour. It's a situation branded as scandalous by the Government's Voice of Older People, Dame Joan Bakewell, and one she's determined to see changed.
About Britain’s Homecare Scandal
How some homecare contracts are awarded
A BBC Panorama special reveals that homecare contracts in England and Scotland are being handed to the lowest bidder.
Video diary of an undercover 'carer'
Panorama sent a reporter undercover as a carer to investigate whether patients receive quality care.
Diary of an undercover careworker
Reporter Arifa Farooq describes her experiences as an undercover carer for the elderly at Glasgow's Domiciliary Care.
In pictures
Firms reply to Panorama
Rights of reply from companies Panorama filmed undercover in for Britain's Homecare Scandal
Help at hand
If you or someone you know is affected by the issues raised in Britain's Homecare Scandal: A Panorama Special, there is help available.
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Credits
- Presenter
- Paul Kenyon
Broadcast
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Thu 9 Apr 200921:00
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