Following on from our feature on energy companies and their handling of complaints, Extra Energy has asked any customers experiencing problems to get in touch with them directly.
You can head to their website at www.extraenergy.com or email them on email@example.com
If you’d prefer to talk to someone, they also have a customer helpline: 0800 953 4774
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If you're concerned that a company that has been in touch may be fraudulent, the Financial Conduct Authority advises that you use their Warning List tool to check that it is FCA authorised.
If you believe you have already been the victim of fraud, it is recommended that you contact Action Fraud (the UK’s national fraud and cyber-crime reporting centre) immediately.