FAQ

Frequently asked questions (FAQ)

• Q: When's Casualty on?

  A: Visit our Coming Up page to find out when Casualty's next on.

• Q: I missed an episode. Where can I catch up?

  A: Watch the latest episode of Casualty and clips from previous episodes here, on our homepage.

• Q: I can't view the clips! What should I do?

  A: To watch video clips on the Casualty site, you'll need Flash. To install the latest free version onto your computer, check out BBC Help.

  Please be aware that Casualty video clips are only accessible to UK licence fee payers. International users will receive an error message when they try to access these clips.

• Q: Can you help me with a technical query?

  A: If you're having problems, take a look at the BBC Help section. If the Casualty website has a specific error, please email us.

• Q: Can I buy back copies of Casualty?

  A: Yes, but only Series 1,2 and 3 are available to buy at all good retailers.

• Q: What music have you used in each episode?

  A: Unfortunately, we are unable to provide music lists at present.

• Q: Where can I get signed autographs?

  A: The BBC provides signed cast photographs for free. To get your fave actor's autograph, please follow these steps:

   

  Write your letter to the actor.

  Send your letter to:

   

  Name of actor (i.e. Sunetra Sarker)

  BBC Wales

  Casualty Production Office

  Fan Requests Dept

  Roath Lock Studios

  Cardiff Bay

  CF10 4GA

   

  Mark the top left-hand corner of the envelope with the word 'Autograph'.

  Make sure you include a self-addressed envelope - with your name and address clearly written.

  If you want to write to more than one actor, you must write a separate letter to each cast member.

  Please be patient when waiting for your reply as it can depend on the actors' schedules.

• Q: Can I become an extra for Casualty?

  A: The show only uses professional actors.

• Q: How do I complain about the TV show?

  A: The Casualty website is not responsible for any of the content which appears in the programme.

  For complaints concerning the programme, please contact:

   

  * BBC Information

  * PO Box 1922

  * Glasgow

  * G2 3WT

  * Tel: 03700 100 222.

   

  Find out more about how to complain to the BBC.

• Q: Where can I chat about Casualty with other fans?

  A: You can talk to other fans at the Casualty fansite, Holby.tv.

• Didn't see your question here?

  For further help you can contact us.

• BBC Drama