Frequently Asked Questions

Got a question about EastEnders? Please see below for some of the most popular answers.

• Q: How do I make a complaint about EastEnders?

  Any complaints about the BBC should be submitted via the BBC Complaints website.

• Q: Can I send my favourite actor a gift?

  A: It's EastEnders' policy that actors do not keep gifts sent to them by fans, so please don't send presents. The cast often receive letters containing chocolate or CDs, but these have to be sent back.

• Q: How do I get signed photos of the cast?

  A: The BBC provides signed photographs for free. Please write a letter to the actor you would like to receive a photo from, addressing the envelope to them. The address is:

  EastEnders, BBC Elstree Centre, Clarendon Road, Borehamwood, Herts, WD6 1JF

  Unfortunately, the cast are unable to sign any cards or personal items that are sent in to them.

• Q: Is it possible to auction a visit to the EastEnders set and/or a background role on the programme?

  A: Unfortunately, we are unable to offer visits, tours or roles on the programme as prizes.

• Q: Which cast members are on Twitter?

  A: Please be wary of engaging in conversation with people who claim to be official cast members of the show through social media forums. Many social media profiles claim to belong to EastEnders and E20 actors. However, only a small number of our current cast are currently active on Twitter. You can find a list of current characters who are on Twitter here.

• Q: Can I watch episodes of EastEnders online?

  A: If you are in the UK, you can watch the most recent episodes of EastEnders on the BBC iPlayer.

• Q: Can I get a part on EastEnders?

  A: The show only uses professional actors.

• Q: Can I send in storyline ideas for the show?

  A: EastEnders does not accept storyline ideas for the programme. Only the regular team of writers and script editors on the programme work on EastEnders storylines.

• Q: Can I have a tour of the set?

  A: Due to a very heavy filming schedule, EastEnders doesn't offer tours of the set.

• Q: Can I chat to cast members online?

  A: There are a number of websites which claim to belong to EastEnders actors and characters. They are not genuine. Do not believe that you are chatting to cast members.

• Q: What's going to happen next?

  A: We don't give away future storylines. However, you can watch preview clips in our Episodes section.

• Q: Can I get old copies of EastEnders episodes?

  A: Copies of individual past episodes aren't available to buy on video or DVD, but you can watch archive clips on BBC Worldwide's EastEnders channel on YouTube.

• Q: How can I get items for charity, or ask an actor to appear at a charity event?

  A: Due to the huge volume of requests for donations, we cannot provide EastEnders memorabilia. For requests concerning appearances by cast members, please write to them individually at the address above.

• Q: Where can I buy EastEnders merchandise?

  A: You can buy EastEnders videos, DVDs and books from a variety of retailers.

• Q: How can I find out about costumes or props used in the programme?

  A: We can’t advise on the origin of individual items. Most costumes and props are bought from regular high street stores, made especially for the programme, or hired from the BBC costume and prop stores. Most costumes and props are bought from regular high street stores, made especially for the programme, or hired from the BBC costume and prop stores.