This section covers general help that is not covered elsewhere.
When I choose to start an Act again from the Episode Menu, I see a warning that the 'Previous Act will be overwritten'. What does this mean?
If you choose to play an Act of the game again, this will delete all the existing save points in that Act - in effect you are starting the Act again.
However, any Collectables you have found in that Act will be kept.
How do I uninstall the game on a PC?
To uninstall the game from a PC, go to the Windows Start button and find the Doctor Who - The Adventures Game entry (or Doctor Who - The Gunpowder Plot entry if that's the game you've installed) in the Programs List.
Towards the bottom of the entries you will see an Uninstall item. Clicking on this and following any instructions will uninstall the game.
To free up hard disk space, you may want to delete the Installer that you downloaded from the website. Find the Installer (usually in Downloads, My Downloads or on the Desktop) and drag it to the Recycle bin or right click and delete it.
How do I uninstall the game on a Mac?
To uninstall the game from the Mac, go to Finder and open the Applications folder. Find the Doctor Who - The Adventures Game icon (or Doctor Who - The Gunpowder Plot icon if that's the game you've installed) and drag it to the Trash bin.
To free up hard disk space, you may want to delete the Installer that you downloaded from the website. Find the Installer (usually in your User or Home directory in Downloads or on the Desktop) and drag it to the Trash bin.
I am told that I can not download the game because I am outside the UK. But I live in the UK - what can I do?
When you see the message it means the IP address of your machine is outside of the IP address ranges assigned to the UK.
The BBC Geo-IP technology system recognises IP addresses provided by UK-based internet service providers (ISPs). If the website or game doesn't recognise your address, you must contact your ISP as they alone can register your address.
Occasionally it may simply be a network error, so it's worth closing your browser or router and reopening as a new IP address may be allocated which may be UK-based.