Information and Support

If you, or someone you know, have been affected by the issues raised in this programme, the following organisations can help:

Age UK

Age UK is the charity dedicated to improving later life for all. They provide free information, advice and support to over six million people; commercial products and services to over one million customers; and research and campaign on the issues that matter to older people.

If you are an older person who is affected by any of the issues in the programme you can call Age UK Advice for free on 0800 169 65 65. (8am to 7pm seven days a week).

Alternatively visit them online and they can also put you in touch with your local Age UK.

Visit the Age UK site

Counsel & Care / Independent Age

Counsel & Care / Independent Age is a charity providing information, advice and support to older people their families and carers, focusing on three areas:

  • social care, including care at home, in hospital and residential care
  • welfare benefits and entitlements
  • befriending services and other social support.

This is integrated with local support from a network of 1,500 volunteers who provide:

  • practical help with forms, assessments and other issues
  • one-to-one and group befriending schemes.

They work across the UK and Republic of Ireland.

Contact Independent Age on 0845 262 1863, or visit for more information.

To speak to one of their Counsel and Care advice workers call 0845 3007585 (10am-4pm, Monday to Friday) email or visit the Counsel & Care site for advice and information on social care and related issues.


WRVS is a charity that provides personal, practical support to older people which helps them stay happy, healthy and independent in their own homes. Services such as good neighbours, befriending, home from hospital, community transport and meals on wheels help alleviate the loneliness that can set in when getting out and about is difficult. This support, provided by 40,000 volunteers across Britain makes a huge difference to the quality of life of older people. If you are interested in volunteering or would like to hear more about their services, please visit their website or call 0845 600 5885.

Visit the WRVS site

Contact the Elderly

Contact the Elderly is a national charity, which tackles acute loneliness among isolated older people, aged 75 and above, by organising free monthly Sunday afternoon tea parties for small groups of elderly people in local communities across England, Scotland and Wales. The tea parties are supported by a network of volunteers: one Sunday a month each older guest is collected from their home by a volunteer driver and taken to the home of a volunteer host, where they join a small group for tea, chat and companionship.

Freephone: 0800 716 543

Visit the Contact the Elderly site

Elderly Accommodation Counsel

Elderly Accommodation Counsel (EAC) is a national charity that aims to help older people make informed choices about meeting their housing and care needs.

Phone: 0800 377 7070

Visit the Elderly Accomodation Counsel site

Relatives & Residents Association

Relatives & Residents Association offers information, comfort and support to the many family and friends who find themselves either having to deal with helping their loved ones make the move into a residential home, or raising concerns about the care they are already receiving.

Phone: 020 7359 8136 (weekdays 9.30am-4.30pm)

Visit the Relatives & Residents Sssociation site

Alzheimer’s Society

Alzheimer’s Society a leading support and research charity for people with dementia, their families and carers. The Society provides information and support to people with any form of dementia and their carers through its publications, National Dementia Helpline, website and more than 2,000 local services throughout England, Wales and Northern Ireland. It campaigns for improved standards of care and greater understanding of dementia.

National Dementia Helpline: 0845 300 0336. (8.30am to 6.30pm Monday to Friday)

Visit the Alzheimer's Society site

Alzheimer’s Research UK

Alzheimer’s Research UK is a leading dementia research charity specialising in finding preventions, causes, treatments and a cure for dementia. They also provide information on the different types of dementia, their symptoms and available treatments, and help people to understand the progress research is making.

Visit the Alzheimer's Research UK site

Dementia UK

Dementia UK is a national charity, committed to improving quality of life for all people affected by dementia. Admiral Nurses are specialist mental health nurses who work within the National Health Service and are supported by Dementia UK. They provide practical and emotional support to family carers of people with dementia.

Phone: 0845 257 9406; Email:

Visit the Dementia UK site

Dementia Web

Dementia Web is an all-age dementia information resource for the UK. It aims to help people with dementia, their carers and health professionals find empowering information about dementia and the support and care services available to them in the UK.

Phone: 0845 120 4048 (24 hours a day), or visit the website where you will also find links to local dementia websites.

Visit the Dementia Web site

Wales Dementia Helpline

Wales Dementia Helpline offers emotional support to anyone of any age, who is caring for someone with Dementia as well as other family members or friends. The service will also help and support those who have been diagnosed with Dementia.

Phone: 0808 808 2235; Text ‘help’ to 81066

Visit the Wales Dementia Helpline site

Alzheimer Scotland

Alzheimer Scotland helps people with dementia, their carers and families. Their members include carers, relatives, people with dementia, professionals, groups and organisations.

The 24 hour Dementia Helpline is 0808 808 3000.

Visit the Alzheimer Scotland site

Carers Trust

Carers Trust is the new leading carers charity formed by the merger of The Princess Royal Trust for Carers and Crossroads Care. Carers Trust is a provider of comprehensive support services, reaching more than 443,000 carers, including more than 34,000 young carers, through a unique network of 142 independently managed carers’ centres, 76 schemes, 112 young carers’ services and interactive websites.

To find your nearest carers’ centre or scheme, call 020 8498 7900.

Visit the Carers Trust site

Visit the Young Carers site

The Princess Royal Trust for Carers in Scotland

The Princess Royal Trust for Carers in Scotland, a part of Carer’s Trust is a provider of comprehensive support services.

Phone: 0141 221 5066

Visit the Princess Royal Trust for Carers in Scotland site

Visit the Young Carers site

Carers UK

Carers UK is a charity set up to support the millions of people who care for an elderly relative, a sick partner or a disabled family member. Carers UK provides support, information and advice about caring and campaigns to make life better for carers.

If you need advice about your caring situation you can call or email.

Advice Line: 0808 808 7777 (10am to 12noon and 2pm to 4pm Wednesday and Thursday)


Visit the Carers UK site

Bereavement Advice Centre

Bereavement Advice Centre is a free helpline and web-based information service which supports and advises people on what they need to do after a death. They welcome calls from bereaved people and the professionals and volunteers who support them and aim to give straightforward, useful information, advice and signposting when you need it.

Helpline: 0800 634 9494 (9am to 5pm Monday to Friday).

Visit the Bereavement Advice Centre


Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss – including those people who have lost a loved one whilst they were serving in the Armed Forces.

Phone: 0844 477 9400 (9:30am to 5pm Monday to Friday)

In Northern Ireland: 02890 792 419

Visit the Cruse site

Action on Elder Abuse

Action on Elder Abuse works to protect, and prevent the abuse of, vulnerable older adults. Action on Elder Abuse helpline is there for anyone concerned - including older people themselves, their friends and relatives.

Phone: 0808 808 8141 (9am to 5pm Monday to Friday)

Visit the Action on Elder Abuse site

BBC Skillswise

BBC Skillswise is a free-to-access website for adult numeracy and literacy tutors and students, with printable worksheets and factsheets and online games, videos and quizzes that can be used in class or by students at home. The site includes a section on practical English and maths skills for work, as well as information about adult learning.

BBC Skillswise

BBC Webwise: Give an Hour

Visit the BBC Webwise: Give an Hour site

The Campaign to End Loneliness

The Campaign to End Loneliness is a great place to get involved if you believe that all older people who are suffering from loneliness can be helped, or, helped to help themselves. We know that loneliness has a similarly negative impact on our health as smoking, and is worse for us than being overweight. So, we are currently working to ensure the health threats caused by loneliness are better understood by your local health bodies. If making change happen is your thing, we’re looking for people to take action – start by joining the Campaign to End Loneliness.

Visit the Campaign to End Loneliness site