Proms in the Park 2018, London - Disabled Access Information
The BBC and Festival Republic want Proms in the Park to be an event that is accessible for all.
We work in partnership with the charity Attitude is Everything, who work to improve Deaf and disabled peoples' access to live music.
How to apply for the disabled access scheme
To apply for our disabled access scheme first purchase a standard ticket. Once you have purchased your ticket we ask you to complete and submit an access requirements application form. The form consists of a number of questions regarding your requirements at the event. Along with this we ask for supporting documentation for validation of your request.
Our Access Scheme allows you to apply for the following facilities:
• Wheelchair Accessible Viewing Platform
• Accessible car parking
• PA (Personal Assistant) ticket – (at no extra charge)
• Accessible toilet facilities
Valid Proof of Disability
Please include one of the following with your completed form;
• The Access Card or equivalent with a +1 Icon for PA tickets
• PIP (Personal independence payment)
• DLA – care and/or mobility
• Letter from a medical professional
• D/deaf or blind registration
• Blue Badge –permitted for parking only requests
Please note any submitted documents are securely destroyed.
If you do not have the above evidence but feel you need assistance to access the festival, please contact us.
Anyone turning up on the day without making prior arrangements may not be able to access our facilities. However we will always try to accommodate any late requests.
PA Ticket Scheme
If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost.
This ticket can only be approved by the Access Team.
Please do not buy a ticket for your PA as this will not be refunded if they are approved.
Please apply for your PA ticket using our access requirements application form.
Please ensure the person you choose to attend with you as your PA is willing and able to assist you throughout your visit, and would be available and able to help you in an evacuation.
Please ensure that you apply for your PA ticket within four weeks of purchasing your ticket. This allows us to plan for the correct number of facilities.
I Have Applied - What Happens Next?
We will process your application within 4 weeks of receiving your form and any supporting documentation. We will send your confirmation letter by email once your application has been approved. Your confirmation letter will detail the facilities that you have requested access to and will confirm your PA ticket if you have applied for one.
This confirmation letter is also in lieu of a PA ticket and must be printed off and brought with you as proof.
You will also be sent an Access Guide in the week leading up to the event detailing event arrival, updated information and site map showing the accessible facilities.
If you have applied for and been approved a car parking pass you will receive this at the same time. Car passes are uniquely coded to the purchaser and must be printed off and placed in your vehicle with all the required details filled in.
Getting to the Event
Limited parking is available for approved Access Customers. Approved customers will receive car park details and a car park pass around two weeks in advance of the event
There are public car parks close to Hyde Park however they tend to be expensive.
For information about parking close to Hyde Park visit Westminster council.
Hyde Park is served by three underground stations – Hyde Park Corner, Marble Arch and Green Park. Green Park underground station has step free access.
For bus routes and all up to date public transport information please visit TFL.
If you are arriving by taxi we will update you in due course with details of the closest gate to arrive at so that you can join the service pick up.
We will provide a free buggy shuttle service for Access Customers and their PA from the Disabled Access Car Park to the Disabled Access Entrance at Gate 28.
Any other members of your party will have to walk to the Disabled Access Entrance at Gate 28.
Disabled Access Facilities
Accessible toilets will be situated around the site and at the viewing platform. All toilet locations will be noted in the Access Guide that you will receive before the event.
We always strive for the highest standards, and employ cleaners as well as servicing companies who are on duty throughout the event. However if you find a toilet in an unsatisfactory condition please inform a member of the access team or a member of our crowd management personnel who are easily identifiable by their numbered tabards
While we actively discourage non-disabled customers from using these facilities not all of the toilets are locked or guarded the entire time. We respectfully ask personal assistants with disabled customers not to use the accessible toilets.
Viewing Platform and Viewing Area
There will be a raised viewing platform with seating.
Seating is provided on a first come first served basis. However Disabled Access Customers are welcome to bring their own chairs.
Personal Assistants are welcome to use the seating on the platform unless a Disabled Access Customer requires a seat.
The Viewing Platform has a very limited capacity and is strictly for access customers plus 1 PA only.
To book your place on the Viewing Platform you need to complete the Access Requirements form.
Please ensure that you arrive to the event with enough time to check in with us.
We will have accessible and standard toilets, recharging points and a bar with a range of drinks available at the Viewing Platform.
There is a wheelchair accessible ramp at the Viewing Platform.
Charging Points for Powerchairs
These are available at the viewing platform.
We may have BSL performance interpretation on the viewing platform. If you would be interested in this service you must request viewing platform access.
Hearing (Induction Loops)
There will be induction loops for D/deaf customers at the access check in gate and at the Viewing Platform.
Parking at this event is limited and is only permitted with the pre-approved Parking Pass provided by the Access Team. Accessible parking is normally for Blue Badge holders however Blue Badge holders must apply in advance for accessible parking.
If you feel you would be unable to attend the event without accessible parking and do not have a Blue Badge please contact us.
Parking passes will be sent to you a week in advance of the event.
Accessible Entrance/Disabled Access Check In
The Disabled Access Check–in is located at Gate 28. Directions to this gate will be included in the Access Guide which will be emailed out before the event. A member of the Access Team will be based here throughout the event.
We allow the Access Customer plus three members of their party to use the Accessible Entrance. All other members of your party must enter via the Public Entrance.
If you need to bring medication with you, please bring a doctor’s note or a prescription for it if it is not easily recognisable. Please contact the access team should you need more advice or guidance. We have temperature controlled storage for medicine. Please advise us in advance if you require this.
Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.
Chairs and Seating
There will be limited chairs available for use on the viewing platform. We recommend that you bring your own folding chair to the event.
Security and Safety
Crowd Management Personnel are clearly identifiable by their numbered tabards. They are all issued with a staff handbook so should be able to answer most questions. They are briefed on all aspects of the event and are able to assist and give information.
In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Crowd management personnel located near the viewing platform will assist in moving everybody to a place of safety.
Please note that our access customer facilities cannot cater to people with temporary impairments such as broken bones, recent injuries and pregnant women. The facilities are for the specific use of access customers and we kindly ask that you please respect this.
If you have a temporary impairment at the time of the event we advise the following:
• Comfortable footwear
• Wet weather and warm clothing
• Sun screen and sunglasses
Medical and welfare facilities are available to everyone.
There will be signed First Aid points located across the event site.
If you require further assistance or information required that cannot be found on the website, please contact a member of the access team.
Post: Access Team Live Nation, Regent Arcade House, 19 – 25 Argyll St, W1F 7TS
Email: email@example.com We aim to respond within 72 hours
Phone: 02070093490 Our phone lines are open from Monday - Friday 10am – 6pm. (If lines are busy please leave a message and we will get back to you.)