About Comic Relief's Big Chat with Graham Norton

Frequently asked questions for Comic Relief's Big Chat with Graham Norton

1. You can donate to Comic Relief by texting the word “FIVE” to 70510. Your support will result in a £5 donation to Comic Relief for each text message that you send. Please note that in addition to the £5 donation, you will incur your standard network message charge (based on your service provider rates).

You can donate to Comic Relief by texting the word “TEN” to 70510. Your support will result in a £10 donation to Comic Relief for each text message that you send. Please note that in addition to the £10 donation, you will incur your standard network message charge (based on your service provider rates).

Please note that you can only donate from a UK mobile and cannot use this service from a Channel Islands or Isle of Man mobile. If you donate using this service from a UK mobile abroad you may incur additional network charges.

2. The mobile network operators below have waived their charges in order to allow the full £5 or £10 cost of the reply message (described below) to go entirely to support Comic Relief

• 3

• O2

• Everything Everywhere

• Orange

• T-Mobile

• Virgin

• Vodafone

In addition, HM Treasury have confirmed that no VAT should be charged on these donations

3. You can send a text message between 00:01 on 8th March 2013 and 23:59 on 31st March 2013.

4. Please ensure you spell the keyword “FIVE” or “TEN” carefully and send your text message to the correct short code 70510.

5. If your keyword and short code are valid, and your text message is received within the specified times and dates, you will be charged £5 or £10 via a reply message, with the exception of Vodafone customers who will be charged directly via their bill. It may take some time for you to receive a reply message. Please wait until you receive it. Any repeat texts will result in repeat donations. You can donate up to £35 in a 24 hour period (midnight to midnight) by any combination of “FIVE” or “TEN” text messages, any messages sent within the 24 hour period that result in you exceeding the £35 limit will be charged at your standard network rate only and will not result in a further £5 or £10 donation.

6. If your keyword or short code are invalid, or your text message is received outside the specified times and dates, you may not receive a reply but may still be charged your standard network message charge. You will not be charged the £5 or £10 donation as you will not be donating to Comic Relief.

7. All supporters must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian's permission to send a text donation to us.

8. If you would like to contribute more cash to Comic Relief, you can donate online through the following website: www.rednoseday.com/donate. All donations to Comic Relief, including the donation from the RATE text are non-refundable.

9. Comic Relief, the BBC, Harvest Media Group Limited and their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text being lost or not properly received.

10. The SMS service is provided by Velti DR Limited (‘Velti’). If you have any queries regarding the service, please contact Velti at the following e-mail address: veltimig-customercare@velti.com or write to Velti, The Tower Building, 7th Floor, 11 York Road, London, SE1 7NX or call on the following Helpline Number 0870 248 0277 (Monday to Friday 9:00 – 17:30). Calls cost up to 8p/min from most landlines (an additional connection fee may also apply). Calls from mobiles may cost considerably more.

11. Comic Relief is a registered charity number 326568 (England & Wales) and SC039730 (Scotland). To get involved with Comic Relief in different ways, go to www.rednoseday.com.

The Big Chat website uses the Embedded Media Player (EMP), which allows you to watch streaming video clips. 

You can find an overview of common questions about the EMP on the BBC News website

More detailed technical questions are answered on the BBC iPlayer Help pages.