FAQ

Help and tips on getting the most out of Springwatch - the TV show and the website

Springwatch 2018 was broadcast from the National Trust's Sherborne Park Estate in the heart of the Cotswolds AONB in Gloucestershire. The series was broadcast on BBC Two at 20:00 starting Monday 28th May. There were eight additional programmes, Springwatch Wild Academy aimed at children and schools, available live on our website and on the Red Button then on iPlayer starting 13:30 from Monday 4th June.

The new series started on Monday 28th May 2018. Our wildlife webcams were rolling from 9am that day and from 4am until midnight thereafter.

Brett Westwood provided expert commentary on the webcams and on Red Button from 9am on Monday 28th May.

At 8pm Chris Packman, Michaela Strachan and Gillian Burke present Springwatch on BBC Two.

From Monday 4th June 2018 at 13:30, Springwatch Wild Academy starts. Eight special live programmes for schools and younger viewers. You can find out more here.

You can find us online at our website, and on social media on Facebook, Twitter, Instagram and Flickr.

Our presenters are Chris Packham, Michaela Strachan and Gillian Burke. They will be joined by various guests and experts.

Steve Backshall joins us in the first week, followed by Iolo Williams in week two. In our final week, Lucy Cooke and Patrick Aryee join the team.

Springwatch Wild Academy is presented by Maddie Moate.

The Springwatch live wildlife cameras come with expert insight and commentary from Brett Westwood and the Springwatch team.

Springwatch is not a welfare organisation. We do not take in animals. There are many organisations who can better advise you on the best course of action in these situations. BBC Nature has some advice on what to do in a wildlife emergency.

In general our advice would be to please avoid disturbing baby animals, even if found alone. Many parents will leave their young for significant amounts of time while they go off to forage. By touching or approaching a young animal you may cause its parent to abandon it. So avoid this unless the animal is in immediate danger. Read the RSPB's advice on baby birds.

If you have rescued an animal we recommend you contact a local wildlife rescue or rehabilitation centre for advice and assistance. You can search for hospitals and centres offering emergency wildlife care on the RSPCA's website.

Wildlife Aid (based in Surrey) also has a 24 hour emergency helpline (50p per min) and UK Safari have a good list of wildlife hospitals across the UK.

We're always keen to hear about interesting sightings of wildlife in the UK, but unfortunately we can't identify animals or plants that you have spotted. There are however a number of forums and sites who maybe able to help.

You could upload pictures to our Facebook and Flickr groups, where other Springwatch fans maybe able to help.

There are also a number of active wildlife forums, run by other organisations and enthusiasts, who may also be able to help.

The RSPB and British Trust for Ornithology (BTO) have good resources to help you identify birds.

We’re on Facebook and Twitter and you can also email us or send a letter to:

Springwatch

BBC Natural History Unit


Broadcasting House


Whiteladies Road


Bristol BS8 2LR

Please do note that while we try to read correspondence we cannot reply or respond to all of them. Our usual address is Whiteladies Road, however urgent mail will not reach us on location at Sherborne during the live weeks.

You'll need to register for a BBC ID first. There is more information and help on how to do that here. Then once you're set up, just log in and you can comment away.

The blog can be found here.

We've set up a group on the photo-sharing site Flickr for all your photos of the season's UK flora and fauna. Flickr is owned by Yahoo.com and is not run by the BBC. It's one of many places where you can showcase your wonderful photographs with other Springwatch fans and the nature-loving community.

If you use other photo sharing sites, post us a link on the Facebook, Twitter or our blog to let us know. You can also send us photos at the postal address above. But please note we cannot send them back or respond to all of them.

To join the group, you need to be a member of Flickr, or sign up – it's free. Flickr's FAQ section is a good place to get more information about how the site works.

We hope you enjoy the show and the website but we will take any complaint you make seriously. To make a complaint visit the BBC Complaints website.

We love seeing your wildlife videos. Please post them online and send us a link to the address via Twitter, Facebook or email (several providers such as Vimeo allow you to restrict access).

If you want to you can post your video to the address above. We're sorry, we can't return any tapes or discs you send us.

The Springwatch webcams are available to watch on the Springwatch website and on BBC Red Button from 4:00am until midnight daily, including the weekends when we are not on BBC Two. On our very first morning, they start at 9am.

There are a number of reasons why this might happen. First check that you have JavaScript enabled on your browser (see the help file for your browser to find out how to do this). You should also check that any pop-up blocking mechanisms you have installed on your computer aren't set to deny popups launched from BBC Online pages.

Media player plug-ins are sometimes not available if you have installed or upgraded your browser since installing your chosen media player. In this instance, reinstalling the latest version of your preferred media player and restarting your computer may help.

To play video smoothly, your computer needs to receive the sound and picture data at a steady, high rate. If you use a mobile connection, or you have a slow internet connection, this will severely affect the quality of the video. Your internet connection limits the amount of data you can receive per second to a given 'bandwidth'. That bandwidth has to supply not just the video data but anything else your computer is doing at the same time.

Downloading large files or using peer-to-peer applications will take up bandwidth and may prevent you from receiving enough data to maintain a constant video stream.

The BBC does not charge for this service, but your broadband service provider may charge you for the data used for viewing any live webcams or video files online.

Streaming video is a data-intensive service. Some broadband Internet Service Providers (ISPs) offer bandwidth capped broadband services, where they impose a monthly usage allowance.

If you watch a lot of online video content, from the BBC or elsewhere, you may quickly reach the limit of your monthly allowance. Please check with your ISP if you are unsure.

We recommend accessing the live webcams and video content via a flat-rate data tariff. The longer you watch the webcams the more data you use and the more it could cost you.

If you are concerned about cost, we recommend that you do not use this service unless you have an unlimited data package.

Yes, however some models or operating systems may not play them.

The BBC does not charge for this service, but your mobile operator may charge you for the data used.

Streaming video is a data-intensive service. Access via Wi-Fi or using a flat-rate data tariff is advised. The longer you watch the webcams the more data you use and the more it could cost you.

If you are concerned about cost, we recommend that you do not use this service unless you have an unlimited data package, and/or Wi-Fi access.

If you use a Wi-Fi enabled phone and access the video through a Wi-Fi connection, you should be able to watch this video without paying extra. Check that both your mobile's browser and media player settings are configured to connect via Wi-Fi. For advice about how to do this, contact your handset manufacturer.

If you have an unlimited data tariff, you should be able to watch this video without paying extra. However, please be aware of your operator's 'fair usage policy', particularly if you watch for long periods, or are a heavy user of the internet through your mobile device. Watching video over the mobile internet is data intensive.

If you are outside the UK, it may be very expensive to watch the video as your operator may charge international roaming data rates, even if you have an all-inclusive data tariff in the UK. Please contact your network operator for details. That said, the streams are set to be available to watch outside of the UK.