Radio 1's Big Weekend - Exeter 2016

All available tickets for BBC Radio 1’s Big Weekend in Exeter on 28 and 29 May 2016 have now been allocated and booking has closed.

We’re sorry if you missed out this year – we had 50,000 tickets across the two days, but with well over 100,000 people living in Exeter alone, there were simply not enough for everyone hoping to go.

We do have a final few tickets to give away in on-air competitions on Radio 1 however. These will take place from 8am on Saturdays and Sundays from 9 April right through to 22 May – so seven quite large weekends before the BIG one!

You’ll also of course be able to enjoy extensive coverage of the weekend across Radio 1, BBC Four television and online here.

Please do not risk buying tickets. Those offering tickets for sale or as prizes are breaking the Terms & Conditions they agreed to during the booking process and we reserve the right to cancel them.

Unfortunately a small handful of people do try to take advantage of those disappointed at missing out and claim – sometimes falsely - they have tickets you can buy. We ask those running major auction websites and sales outlets to have posts offering tickets for sale removed. However, since these posts do not need to be approved before appearing, they are unable to stop them being advertised in the first place.

Please note, in the past, some people have claimed their tickets have failed to arrive and cancelled them, ordering replacements. They have then offered the original tickets for sale; with those buying them not realising they are worthless until they turn up at the event on the day.

You may also see posts on social media sites from people claiming they have tickets to give away as prizes. We are unable to stop this unless we know the relevant ticket numbers and there is no way to tell if their claims to have usable tickets are genuine or not – many may just be trying to get more ‘likes’ for their pages.

Important Information for ticket holders

There is no age restriction for the event; however under-16s will need to be accompanied by a responsible adult aged 18 or over. Those under two do not require a ticket.

Check out the Line-up page for the latest information on who is playing. Please note however this may be subject to last minute change. We are not able to swap tickets from one day to another now they have been allocated.

Sorry, but we are not able to refund handling fees if you can no longer attend the event. Assuming you do not have to collect tickets in person on the day, you can give your tickets to a friend, but may not sell them.

Tickets for those in the local, South West area (Pots 1 & 2) will be sent out in early-May – please do not lose them. If your tickets have not arrived by Monday 16 May you will be able to request replacements by calling the number in your Ticket Confirmation email – however this must be done by 5pm on Friday 27 May. We are not able to issue replacement tickets on the day of the event.

Your original tickets will then be cancelled and the barcode on them invalidated – this means they will not give you entry to the event. In order to collect your replacement tickets you will need to provide Photo ID or the credit/debit card used to make the booking plus proof you live at the address used when booking - for example a driving licence or utility bill. We do this to ensure people do not falsely claim they live in the local area in an attempt to apply for reserved tickets.

If you booked tickets from the ‘Rest of the UK’ pot, please remember nothing will be sent out to you before the event and you will need to bring the credit/debit card used when making the booking with you on the day.

We will post regular updates about Radio 1 and the event on our Facebook page and our Twitter feed @BBCR1

The rules and regulations governing ticket applications are below. If you were lucky enough to get a ticket, please take a moment to read the ticket Terms & Conditions.

We have also tried to answer some of the most Frequently Asked Questions about the event.

Full Rules and Regulations – Exeter 2016

There is no age restriction for the event; however under-16s will need to be accompanied by a responsible adult aged 18 or over. Those under two do not require a ticket.

ID checks may be carried out at the entrance if stewards feel you look under-16, with the following forms of ID accepted 1) a valid passport; 2) a valid European Union Photocard Driving Licence; 3) a valid photographic identity card bearing the National Proof Of Age Standards Scheme (PASS) hologram.

Tickets are limited to a maximum of one pair per person, per day. An event admin fee of £8.50 per ticket will be applied to help cover ticket handling, postage and other event administration costs. This will be non-refundable, whether the ticket is used or not, even in the unlikely circumstance that the event itself has to be cancelled.

Tickets are only available to UK residents and you can only apply using your main residential address. Checks may be undertaken to compare the address supplied against the registered address of the credit or debit card used and we reserve the right to hold back tickets where these addresses differ and/or ask for proof you live at the address given.

You can apply for tickets on behalf of other people; however we will only accept a maximum of four bookings across the weekend on any one credit or debit card. Any bookings over this limit will be cancelled, without return of fees. If you apply on behalf of others for tickets reserved for those in the local area, we may request proof of residence before sending tickets.

The tickets will be divided into three ‘pots’. 60% will be reserved for those living within the areas covered by Exeter City Council and Teignbridge District Council; 35% are reserved for residents living in surrounding parts of the South West who have any other Exeter (EX) or Torquay (TQ) codes, and those with Truro (TR), Plymouth (PL), Taunton (TA) and Dorchester (DT) postcodes; with the remaining 5% available to the rest of the UK.

If you successfully book a ticket from the ‘Rest of the UK’ allocation you will need to bring the card used when booking with you on the day of the event – no physical tickets will be sent out in advance. All other tickets will be posted to the address you give when applying and we cannot change this. If your tickets fail to arrive by a set date you will be able to contact Ticketmaster and order replacements for collection on the day, but you will be required to provide proof of residence at the address given - this is to stop people giving false addresses and then claiming tickets did not turn up. Replacement tickets are not guaranteed and will be issued at the discretion of BBC Radio 1.

Those breaking the rules and regulations governing the ticket application process may have any tickets awarded to them cancelled.

Tickets may not be sold, traded, or offered for sale; and may not be used as a prize or for any other promotional or trade purpose by any organisation except the BBC. Tickets may be cancelled if offered for sale or as prizes.

The BBC, its sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any ticket application being lost or not properly registered or recorded.

Applicants must supply full details as required and comply with all rules and regulations to be eligible for tickets. No responsibility is accepted for applications made fraudulently.

Your personal information will be treated in accordance with the Data Protection Act 1998. Please visit the BBC's Privacy & Cookies Policy (www.bbc.co.uk/privacy) for more information.

The BBC reserves the right to cancel this event and ticket process or to alter or amend it at any stage, if deemed necessary in its opinion, and if circumstances arise outside of its control. Should the event be cancelled or line-up changed, the BBC is not liable for any loss of money or expenses incurred, including the ticket handling fee and cost of travel to the venue.

Administration for this ticket giveaway is being overseen from Radio 1’s offices in London. As such, these rules are governed by the laws of England and Wales.

This event is administered by the BBC.

You can view the full ticket terms and conditions here

If you are in doubt about any of this process, here are some answers to some frequently asked questions