Information and Support

This page was published on 30/01/12 and some of the information may now be out of date.

More information

If you, or someone you know, have been affected by the issues raised in this programme, the following organisations can help:

Support for adults, parents & families

Contact the following organisations if you're an adult, parent or a member of a family in need of advice or support.

Family Rights Group

Family Rights Group is a charity in England and Wales that advises families whose children are involved with or need children’s services because of welfare needs or concerns. Their advice service is available if you are a parent, friend or relative and social workers are involved in your child’s life, or if you need extra support from children’s services. Contact: 0808 801 0366. Email:

Go to the Family Rights Group site

Birth Ties

Birth Ties, provided by the charity After Adoption, offers help and advice for birth parents if social workers are making plans for the adoption of your child, or if your child has been adopted. For free information, advice and support, call 0800 8402020.

Go to the Birth Ties site

Family Lives

Family Lives is a national charity providing help and support in all aspects of family life. They are there for you 24 hours a day, seven days a week, through their free Parentline. Whatever your family role or situation, they can help. Call the Parentline free anytime of the day: 0808 800 2222.

Go to the Family Lives site


Gingerbread is the national charity working with and for single parents. They provide information and expert advice on anything from dealing with a break-up, to going back to work or sorting out maintenance, benefit or tax credit issues. You can find information on their website - on the community pages of the site you can also join for free as a Gingerbread member, then log in to the forums to chat and share experiences with other single parents. The Gingerbread Single Parent Helpline is available on 0808 802 0925.

Go to Gingerbread's site

Gingerbread NI

Gingerbread Northern Ireland works with lone parents and other organisations to promote the integrity and life choices of one-parent families, challenge injustices, advocate for rights and positively respond to social change. Freephone advice helpline: 0808 808 8090. Email:

Go to Gingerbread NI's site

One Parent Families Scotland

One Parent Families Scotland provides help to all single parent families; mums, dads, young parents and kinship carers.
Phone: 0808 801 0323

Visit the One Parent Families Scotland website

Disabled Parents Network

Disabled Parents Network (DPN) is a national organisation for disabled people who are parents or who hope to become parents, and their families, friends and supporters. They aim to increase society's acceptance of disability in parenthood. Their vision is of a society which accepts disability and parenthood and provides the opportunities and support to enable disabled people to have and to bring up their children on an equal basis with non-disabled parents. They are available for all parents with a disability or long-term health challenge. Helpline and general enquiries: 0300 3300 639.

Go to the Disabled Parents Network site


The NSPCC is a charity specialising in child protection and the prevention of cruelty to children. They operate a free 24-hour helpline that provides information, advice and counselling to adults concerned about a child’s safety. Contact them by phone on 0808 800 5000 or email

Go to the NSPCC site

National Domestic Violence Helpline

The Freephone 24-hour National Domestic Violence Helpline, run in partnership between Women's Aid and Refuge, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. Contact the helpline in confidence on 0808 2000 247.

Go to the National Domestic Violence Helpline site


FRANK offers confidential information, advice and support to anyone concerned about drug misuse, including drug users, their families, friends and carers. Call the helpline on 0800 77 66 00, 24 hours 7 days a week. You can also text a question to 82111.

Go to FRANK's site

Stop it Now! UK & Ireland

Stop it Now! UK & Ireland works to protect children and prevent child sexual abuse. Their helpline offers confidential advice, information and support to anyone with concerns about child sexual abuse and helps callers take action that is in the best interests of children. The helpline is available to any adult who is concerned that an adult or child they know is sexually abusing a child, or is at risk of doing so; is concerned about their own thoughts or behaviour towards children, including an interest in child pornography; or is a parent or carer of a child whose sexual behaviour or interests they find worrying. Contact the Freephone Helpline on 0808 1000 900, 9.00am to 9.00pm on Monday to Thursday, and on Fridays from 9.00am to 7.00pm. Email: (emails received are anonymised to preserve confidentiality).

Go to the Stop it Now! site


NAPAC (National Association for People Abused in Childhood) is a charity that offers support, advice and guidance to adult survivors of any form of childhood abuse. You can contact them on 0800 085 3330, Monday to Thursday between 10.00am and 9.00pm, and Friday between 10.00am and 6.00pm.

Go to NAPAC's site


The Samaritans provides confidential non-judgemental emotional support, 24 hours a day, for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Contact the Samaritans by phone on 08457 90 90 90, 24 hours a day.

Go to the Samaritans site


Mind campaigns for the rights of people with mental health problems, covering England and Wales. The Mind Infoline provides information on a range of topics including types of mental distress, where to get help, drug and alternative treatments and advocacy. They are also able to provide details of local help and support. Contact them by phone on 0300 123 3393 between 9.00am and 6.00pm, Monday to Friday.

Go to Mind's site


Al-Anon is a worldwide charity which offers understanding and support for families and friends of problem drinkers,whether the alcoholic is still drinking or not. Alateen, a part of Al-Anon, is for young people aged 12 to 17 who have been affected by someone else’s drinking, usually that of a parent. Phone their national helpline on 0207 4030 888, Monday to Friday between 10.00am and 10.00pm; in Scotland call 0141 339 8884, Monday to Friday between 10.30am and 2.30pm; or in Northern Ireland call 028 9068 2368, Monday to Friday between 10.00am and 1.00pm, and then again from 6.00pm to 11.00pm, Monday to Sunday inclusive.

Go to Al-Anon's site

NHS Choices: alcohol advice

Advice from the NHS about alcohol, including where to get treatment and support for problematic drinking.

Go to the NHS Choices site

Contact a Family

Contact a Family provides support, advice and information for families with disabled children, no matter what their disability or health condition. They can also put families in contact with others whose child has the same condition. You can contact their helpline on 0808 808 3555.

Go to the Contact a Family site

Child Death Helpline

The Child Death Helpline is a national charity that offers support to anyone affected by the death of a child of any age, from pre-birth to adult, under any circumstances, however recently or long ago. The helpline is staffed by bereaved parent volunteers, supported by a professional team. Contact them by phone on 0800 282 986 / 0808 800 6019 on Monday, Thursday and Friday from 10.00am to 1.00pm; or on Tuesday and Wednesday from 1.00pm to 4.00pm. The helpline is also available in the evenings from 7.00pm to 10.00pm, seven days a week.

Go to the Child Death Helpline site

Support for children and young people

Contact the following organisations if you're a child or teenager in need of advice or support.


ChildLine is the UK’s free, 24-hour confidential helpline for children and young people who need to talk. Trained counsellors are there to provide comfort, support and advice about ay problem that’s on a caller's mind. Contact them 24 hours a day, every day, on 0800 1111. Calls are free from all existing networks – landline and mobile.

Go to ChildLine's site


TALKadoption, provided by the charity After Adoption, offers information and support for young adopted people who want to talk about adoption. Call 0808 8081234 or text 07818 594201.

Go to TALKadoption's site

The Hideout

The Hideout is a website created by Women’s Aid to help children and young people understand domestic abuse, and how to take positive action if it's happening to them.

Go to The Hideout's site

Missing People

Missing People offers a lifeline for the 250,000 people who run away and go missing each year in the UK. For those left behind, the charity provides specialised support to ease the heartache and confusion, and helps search for their missing loved ones. If you wish to report a sighting or have information about a missing person, please call 0500 700 700. If you have run away from home or care, been forced to leave home, or if you are thinking about running away, please contact the free, confidential 24-hour Runaway Helpline service on 0808 800 70 70 or text 80234. If you think someone may be looking for you and you would like to pass a message home in confidence to say you're safe and well, please contact the confidential, free Message Home service on 0800 700 740 or email

Go to the Missing People site

Get Connected

Get Connected provides a free, confidential helpline that gives young people under 25 the support and information they need to decide what they want to do next, whatever the problem or concern. This includes a free referral to over 13,000 different services. Call their helpline on 0808 808 4994.

Go to the Get Connected site

Coram Children's Legal Centre

The Children's Legal Centre (CLC) is an independent national charity which works to promote children’s rights in the UK and abroad. The centre offers free legal information, advice and representation to children, their families and professionals in child, family and education law. The CLC provides free legal advice through the Child Law Advice Line on 08088 020 008, or the Community Legal Advice Line (for education queries) on 0845 345 4345. The CLC also has two websites containing many factsheets to help everyone understand the law relating to children.

Go to the Coram Children's Legal Centre site

Go to the Lawstuff site (specially designed for young people)

Muslim Youth Helpline

Muslim Youth Helpline (MYH) provides free and confidential listening and support services to young people across the UK. MYH is faith and culturally sensitive and is open to receive calls on any issue which may cause a young person distress. Call their free helpline on 0808 808 2008 or visit their website to talk online. (Phone lines are open from 6.00pm to midnight on weekdays, and midday to midnight at weekends.)

Go to the Muslim Youth Helpline site