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General Event FAQ's

How can I get tickets to attend 1Xtra Live 2013?

Tickets will be available to book from venue box offices, via the BBC 1Xtra Live website, at 9am on Friday 13th September.

Tickets will be allocated on a first come first served basis and will cost £10 + booking fees. A maximum of 4 tickets per person, with a limit of 2 transactions per card applies for all 1Xtra Live shows. Please note that the handling fee varies for each event and is set by the venue’s box office supplier. The handling fee covers the cost of the ticketing process including staff costs, administration, office costs and ticket distribution.

If you don’t have access to the internet you will also be able to book tickets via the venue box office phone lines and in person at the venues ticket offices. Details for each venue will be made available on the BBC 1Xtra Live website throughout the week from Monday 9th September.

Is there an age restriction to attend?

To attend any event on the tour you need to be aged 14 or over. If you are 14 or 15 years old you will need to be accompanied by a responsible adult aged 18 or over. You may be required to provide photographic ID in the form of a passport of driving licence.

What time will the events take place?

Door opening times will vary at each venue, please see individual venue information. The live broadcast will start at 7pm. All shows will be finished by 11pm.

Where can I watch and listen to coverage of the event?

You will be able to hear 1Xtra Live from 7pm on BBC Radio 1Xtra and BBC Radio 1. You will also be able to watch the performances on the BBC 1Xtra website and mobile sites.

You will also be able to listen back to and watch performances on the 1Xtra Live website after the event, as well as viewing photo galleries from each evening.

What performances will be available?

All of the performances will be streamed live on the BBC 1Xtra website and mobile sites. We will also endeavour to make all of these performances available to watch online for 30 days after the event.

Why isn't every performance available online?

On occasion an act may not wish to be filmed or recorded. Artists may also agree to be recorded but only allow a limited number of songs to be aired. This could be for a number of reasons for instance: the quality of some parts of the performance, because they do not wish to broadcast new or unreleased material, or they do not want to broadcast their entire live set.

The material an artist plays may not agree with the BBC Taste & Decency guidelines, such as containing excessive swearing. In these instances there is no way for the BBC to air that material.

The BBC is committed to making sure the sound and visual quality of a performance is high. The quality of recordings and performances can vary greatly due to environmental and technical factors and the BBC may decide that the recording of particular songs are not of a high enough quality to air, although we endeavour to provide at least a sample of a band's show if we feel they are central to the event.

I'm from outside of the UK - why can't I watch the live stream or performances after the event?

The nature of our rights agreements with artists and record labels mean that we only have permission to broadcast their music performances within the UK. However, content that does not contain full music performances (such as interviews or highlights packages) will be available outside of the UK on a permanent basis.

Bournemouth International Centre

What date will tickets be available?

Tickets for 1Xtra Live in Bournemouth will be made available by online and phone from 9am on Friday 13th September.

How can I get tickets to attend 1Xtra Live in Bournemouth International Centre?

Book tickets online to 1Xtra Live on Monday 7th October.

Tickets can also be booked via the venues box office phone line and in person from the venue. Please click here for details: http://www.bic.co.uk/Events/order.asp 

Is there an age restriction to attend?

To attend any event on the tour you need to be aged 14 or over. If you are 14 or 15 years old you will need to be accompanied by a responsible adult over the age of 18. You may be required to provide photographic ID. You can read the BBC’s full Terms and Conditions for 1Xtra Live 2013 here.

What disabled customer facilities are available at the venue?

For all venue assistance questions please see: http://www.bic.co.uk/aboutus/bic/disabilitybic.asp

What time will the event take place?

Doors will open at 6pm with the live broadcast starting at 7pm. There will be big artists on stage from the start of the show, so make sure you get there early. All shows will be finished by 11pm.

How do I get to Bournemouth International Centre?

Address: Bournemouth International Centre, Exeter Road, Bournemouth, BH2 5BH

Please go the BIC travel page for all travel information: http://www.bic.co.uk/aboutus/bic/locationBIC.asp



Eventim Apollo, Hammersmith

What date will tickets be available?

Tickets for 1Xtra Live in Hammersmith will be made available by online and phone from 9am on Friday 13th September.

How can I get tickets to attend 1Xtra Live in London at the Eventim Apollo, Hammersmith?

Book tickets online for 1Xtra Live on Tues 8th October at the Eventim Apollo, Hammersmith.

Tickets can also be booked via the venues box office phone line and in person from the Ticket Office at the venue. Please click here for details: http://www.hammersmithapollo.com/venue_info_booking_info.html

Is there an age restriction to attend?

To attend any event on the tour you need to be aged 14 or over. If you are 14 or 15 years old you will need to be accompanied by a responsible adult over the age of 18. You may be required to provide photographic ID. You can read the BBC’s full Terms and Conditions for 1Xtra Live 2013 here.

What disabled customer facilities are available at the venue?

For all venue assistance questions please see: http://www.hammersmithapollo.com/venue_info_access_requirements.html

What time will the events take place?

Doors will open at 6pm with the live broadcast starting at 7pm. There will be big artists on stage from the start of the show, so make sure you get there early. All shows will be finished by 11pm.

How do I get to the Eventim Apollo, Hammersmith?

Address: 45 Queen Caroline Street, London, W6 9QH

Please go the Hammersmith Apollo travel page for all travel information: http://www.hammersmithapollo.com/venue_info_getting_here.html

Echo Arena Liverpool

What date will tickets be available?

Tickets for 1xtra Live in Liverpool will be made available by online and phone from 9am on Friday 13th September.

How can I get tickets to attend 1Xtra Live in Liverpool at the Echo Arena?

Please click here to book tickets online to 1xtra Live on Wed 9th October at the Liverpool Echo Arena

Tickets can also be booked via the venues box office phone line and in person from the Ticket Office at the venue. Please click here for details: http://www.echoarena.com

Is there an age restriction to attend?

To attend any event on the tour you need to be aged 14 or over. If you are 14 or 15 years old you will need to be accompanied by a responsible adult over the age of 18. You may be required to provide photographic ID. You can read the BBC’s full Terms and Conditions for 1Xtra Live 2013 here.

What disabled customer facilities are available at the venue?

All disabled customer needs can be answered on the call centre number 0844 8000 400.

For all venue assistance questions please see: http://www.echoarena.com/visitus/accessibility/index.asp

What time will the events take place?

Doors will open at 6pm with the live broadcast starting at 7pm. There will be big artists on stage from the start of the show, so make sure you get there early. All shows will be finished by 11pm.

How do I get to Echo Arena Liverpool?

Address: Arena and Convention Centre Liverpool, Kings Dock, Liverpool Waterfront, L3 4FP

Please go the Echo Arena travel page for all travel information: http://www.echoarena.com/visitus/find_us/index.asp

Leeds First Direct Arena

What date will tickets be available?

Tickets for 1xtra Live in Liverpool will be made available by online and phone from 9am on Friday 13th September.

How can I get tickets to attend 1Xtra live in Leeds at the First Direct Arena?

Please click here to book tickets online to 1xtra Live on Thursday 10th October at the First Direct Leeds Arena.

Tickets can also be booked via the venues box office phone line and in person from the Ticket Office at the venue. 

Is there an age restriction to attend?

To attend any event on the tour you need to be aged 14 or over. If you are 14 or 15 years old you will need to be accompanied by a responsible adult over the age of 18. You may be required to provide photographic ID. You can read the BBC’s full Terms and Conditions for 1Xtra Live 2013 here.

What disabled customer facilities are available at the venue?

For all venue assistance questions please see: http://www.firstdirectarena.com/venue-information/buying-tickets

What time will the events take place?

Doors will open at 6pm with the live broadcast starting at 7pm. There will be big artists on stage from the start of the show, so make sure you get there early. All shows will be finished by 11pm.

How do I get to the First Direct Arena, Leeds?

Address: First Direct Arena, Clay Pit Ln, Leeds, West Yorkshire LS2 8AR

Please go the First Direct Arena travel page for all travel information: http://www.firstdirectarena.com/venue-information/directions-and-parking/