Information and Support
If you, or someone you know, have been affected by the issues raised in this programme, the following organisations can help:
Your Benefits are Changing Team
For free independent advice, contact the Your Benefits are Changing team via the following contact options.
Telephone: 0300 303 1073
Text: Text ‘change’ to 80018
Shelter Cymru is Wales’s people and homes charity. It provides free specialist legal advice and advocacy to anyone with housing difficulties and campaigns to prevent homelessness, improve housing conditions, and ensure a safe, suitable and affordable home for all. To get advice call the Shelter Cymru helpline or visit their website.
Helpline: 0845 075 5005
National Debtline is a national telephone helpline offering free, confidential and independent advice for people with debt problems. Advice is backed up with written self-help materials which can be sent out for free or downloaded from their website. For further information contact them via phone or visit the website
Phone: 0808 808 4000 (Monday to Friday between 9am and 9pm and on Saturdays between 9.30am and 1pm)
There is a 24hour voicemail to request an information pack or factsheet.
StepChange Debt Charity
StepChange Debt Charity helps people in financial difficulty by providing free, confidential, independent and realistic debt advice. They offer free online counselling, StepChange Debt Charity Debt Remedy, is available anytime online.
Helpline: 0800 138 1111 (weekdays 8am-8pm; Saturdays 9am-3pm)
Citizens Advice Bureaux
Citizens Advice Bureaux are able to deal with all kinds of problems but may make referrals to other services if the case is particularly complicated. Information and advice can be found on their website or by contacting them via phone. Depending on whether your area is covered yet - if not, you will hear alternatives regarding access to your local service. To find details of your local bureau contact them via phone, text or visit the website.
Phone: 0844 4111 444 (England)
Phone: 0844 4772 020 (Wales)
Text: 'CAB' and your post code to 64446
Please note that telephone and text charges apply