Privacy Information

Protecting your privacy

Information we collect about you

Category: Privacy

When you interact with the BBC we sometimes receive or collect personal information about you.

For example, if you write to us or sign up to a newsletter, you might tell us who you are, how we can contact you and what you think of the BBC and its services.

If you enter a competition, or apply for tickets to a BBC show or event, we may collect your contact details. If you register for a BBC iD account, we may ask you to provide some personal information, such as your email address, so that we can manage your registration.

When you use BBC online services, we will use your IP address and cookies to provide certain functionality to you and to better understand how our services are being used. Find out more about cookies.

The information we collect may vary depending on upon which BBC service you’re using. However, the way we protect your personal information is always within the terms of our Privacy Policy.

How we use your information

We will use your information for a number of purposes including the following:

  • To contact you. For example, we might call you if you text in to one of our radio programmes.
  • To provide you with services. For example, to send you a newsletter or a news alert, if you have asked for them.
  • To customise the way BBC content is presented to you. For example, if you tell us your location we will be able to customise your view of the BBC homepage, BBC News and BBC Weather so that you always see relevant local content.

We will keep your information confidential and generally we will only use your information within the BBC. However, we sometimes use third parties to provide services on our behalf, for example independent producers who make programmes for us.

To find out more about how specific BBC Services use your information, visit our FAQs and our full Privacy Policy.