Date: 26.03.2013 Last updated: 11.02.2016 at 15.25
To accept your bookings, claim your payments and manage your personal details log-in to the Freelance Payment Portal.
If you use assistive technology, such as screen readers or speech to text software, for help with the Freelance Payment Portal please contact BBC HR on 0370 024 3477 or BBCHR@bbc.co.uk
You will receive these as an attachment to an email, after you have been booked using the new system for the first time.
You can accept these using a MAC or PC. To open, view and accept your Terms & Conditions, download the latest version of Adobe Acrobat Reader onto the machine.
I have downloaded the latest version of Adobe Acrobat Reader but I still can't open the attachment?
If you are having trouble opening the attachment, please make sure you have followed all of these steps:
Click on the link to install Adobe Reader from the Terms and Conditions email sent by BBC HR.
Follow the steps to Install to your machine.
Once this is done you must search for the Adobe Reader application. (If using a Mac, you can do this by viewing your Applications menu on your Mac Hard drive or doing a search in the finder tab.)
Click on the Adobe Reader application which will then prompt you to agree to the License Agreement.
Once you agree, setup is complete. You should now open the Terms & Conditions.
If Adobe is installed without following step 4, attempting to open the Terms & Conditions will only prompt the user to install Adobe again. You MUST open the application at source after installing and accept the license agreement.
I have a login for the old freelance Supplier Self Service system & the new Freelance Payment Portal, which should I use?
Self Service system & the new Freelance Payment Portal use the same webpage for logins. To login to SSS you will need to use the email address you were setup with & SSS password. To login to the FPP from the same webpage you will need to use your Personal Number (found on your booking email) & FPP password.
I have forgotten my password for the new Freelance Payment Portal. How do I reset my password?
From the shared SSS & FPP login page click the "forgot password" button & enter your Personal Number (found on your booking email). A new temporary password will then be emailed to you.
Where will the BBC pay my fee?
The first time you log on to the FPP you will be required to enter your Bank account details, once claimed payments will be made directly into this account. We recommend that you do not use Building Society accounts as this may cause a delay to your payment
My Date of Birth/Name/National Insurance number/Email address is incorrect on the Freelance Payment Portal, how do I change this?
To make a change to these details contact BBC HR Tel: 0370 024 3477 or Email:BBCHR@bbc.co.uk
I have a Service Company address but I am unable to add the details, how do I get them added to the FPP?
Service Company details can only be added to the FPP if you are engaged as a Service Company. Please speak to your booker the next time you are engaged.
I have a home address but I am unable to add the details, how do I get them added to the FPP?
Home address details can only be added to the FPP if you are engaged as an Individual Freelancer. Please speak to your booker the next time you are engaged.
I have a login to the FPP however I have now registered with an Agent, why can I not login to the FPP?
The FPP does not support dual logins for both Agents and individuals. Once you have registered with an Agent they will need to accept all bookings & make all claims on your behalf.
In the New Bookings/Bookings Awaiting Acceptance there is a booking that I do not wish to accept, how do I reject this?
If you don't wish to accept a booking or can't accept the work for any reason please speak directly to the booker at the BBC who submitted this booking.
In the New Bookings/Bookings Awaiting Acceptance there is a booking that I do wish to accept, however the value/details are incorrect?
If the any of the details of your bookings are incorrect you will need to speak to your booker who can make any necessary adjustments.
I am VAT registered and my VAT number has been entered on to the FPP, however I can't add VAT for some bookings?
Only bookings that attract VAT, i.e. Gross paid bookings will allow for the addition of VAT. PAYE bookings won't allow for the addition of VAT.
I am VAT registered and I have entered my VAT number on to the FPP, however for a Gross paid booking I mistakenly did not claim the VAT, how do I go about making a VAT only claim?
The FPP doesn't allow for VAT only claims, however you can make a claim for VAT only, by submitting a paper VAT only invoice to BBC HR.
In the Current bookings/Claim Payment there are some payments which are greyed out & I cannot claim, why is this?
Claims can only be made for payments that have reached or passed their claimable dates. You can't claim a future dated payment.
I need to invoice the BBC for accounting purposes how can I do this with an online process?
When you claim your payment on the FPP you'll effectively be invoicing the BBC electronically. You'll be able to print off your electronic invoice/payment claim for your tax records. The BBC will be able to provideHMRC with the details of your invoice if required
Will I continue to get a paper remittance confirming my payments?
Gross paid freelancers will continue to receive a paper remittance which will be sent out in the post. Freelancers working on a PAYE/casual basis will receive payslips.
Will I claim my expenses through the Freelancer Payment Portal?
There's a new process for claiming freelancer expenses. More information and the forms that you'll need to make a claim can be found here
Why does the BBC need my national insurance number if I am paid gross?
Your national insurance number is a unique reference number and we can use it as one of the ways of verifying your identity. All your personal data is held securely and anyone who has access to it will be trained on data protection.
Why does the BBC need my date of birth?
We need to make sure that we identify the correct individuals as some people have the same name. In addition, new pension laws from February 2013 affect some BBC freelancers and in order to operate the new rules we need to know your age. All your personal data is held securely, it will only be accessed if there is a legitimate reason for doing so. Anyone who has access to it will be trained on data protection.
I don't use a computer, how will I receive my contract and get my payments?
The assumption is that everyone will be able to get access to a computer to receive emails and log onto the FPP. The portal can be accessed via the internet. If you have a genuine access issue there'll be a facility for a manual process which will be managed by BBC HR. The manual process will be slower though.