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3rd October 2001
Obeying the law by giving good service

Jenny at McDonalds

A normal transaction
Jenny Hollingworth, owner of guide dog Nisha is calling for all restaurants and pubs to stop breaking the law.

Speaking whilst enjoying a meal at her local McDonalds on Sunday Jenny spoke of a totally different experience that took place in a KFC in Coventry recently.

Guide dog Nisha
Guide dog Nisha

"After going in and getting ready to order, I was approached by a staff member and asked to leave because I had my guide dog Nisha with me".

"Basically the staff member would not take any notice of anything I said and after a lengthy discussion I was forced to leave".

"I was so upset I actually burst into tears. It was so humiliating".

This is precisely the problem the "Access for All"
campaign run by Guide Dogs for the Blind is trying to highlight during Guide Dog Week. It is illegal to not serve a person because of their guide or helping dog.

McDonalds Manager
Andrew Horton

Andrew Horton, restaurant manager of the McDonalds where Jenny was receiving a first class service, said "whilst we do not allow dogs we always allow guide dog because not only would it be against the law, blind people need to eat too".

Jenny has since received an apology from KFC but has decided that she much prefers McDonalds at present.

It costs nothing to attract and keep a guide dog owner's custom. Click on the banner below to visit the GDBA site where help and advice are available.

Guide Dogs Welcome stickers can be obtained free on 0118 983 8228.

Access for All - Guide Dog banner
The banner says it all. To get one call 0870 600 2323

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