Q1. What software/plug-ins are required to use this resource?
A1. Flash Player 5
Q2. How do I know if I have the relevant software on
A2. If you can see the dog wagging his tail then you have the correct
software. If nothing is moving you'll need to download the Flash
Player which is free. This is easily done by following the steps
from the BBC
Webwise help section.
Q3. I've installed the Flash Plug-in, but I can't hear
any sound. Why?
A3. Check volume control is set correctly on computer. Click on
yellow icon - see bottom right-hand corner of screen. Look for volume
control, and use the lever to adjust volume to the correct setting.
Ensure mute button is not ticked.
Q4. How can I scroll quickly up and down the page in
the Seaside Activity?
A4. Use the gray scroll bar - extreme right of screen.
Q5. How can I see more on screen to prevent unnecessary
A5. Remove top navigation bar, by pressing the F11 key. To reinstate
navigation bar press F11 again.
Q6. I still can't solve my technical problem. Where
can I find help?
A6. For advice on how to download or install plug-ins such as
Shockwave Flash, Real Player and Adobe Acrobat visit our Technical
If you are a first time user to the web, and would like a step
by step guide to using the internet, visit our BBC