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20 February 2015
Musical Mysteries

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Technical Tips
Get Macromedia Flash Player

Q1. What software/plug-ins are required to use this resource?

A1. Flash Player 5

Q2. How do I know if I have the relevant software on my computer?

A2. If you can see the dog wagging his tail then you have the correct software. If nothing is moving you'll need to download the Flash Player which is free. This is easily done by following the steps from the BBC Webwise help section.

Locating the volume control

Q3. I've installed the Flash Plug-in, but I can't hear any sound. Why?

A3. Check volume control is set correctly on computer. Click on yellow icon - see bottom right-hand corner of screen. Look for volume control, and use the lever to adjust volume to the correct setting. Ensure mute button is not ticked.

Locating the scroll bar

Q4. How can I scroll quickly up and down the page in the Seaside Activity?

A4. Use the gray scroll bar - extreme right of screen.

Locating the F11 key

Q5. How can I see more on screen to prevent unnecessary scrolling?

A5. Remove top navigation bar, by pressing the F11 key. To reinstate navigation bar press F11 again.

Technical Help Q6. I still can't solve my technical problem. Where can I find help?

A6. For advice on how to download or install plug-ins such as Shockwave Flash, Real Player and Adobe Acrobat visit our Technical Help page.

Bruce the Spider

If you are a first time user to the web, and would like a step by step guide to using the internet, visit our BBC WebWise site.

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