BMI
CHECK-IN FACILITIES
Make sure you check in on
time! – that’s the advice all airlines give.
Margaret rang On Your Behalf this week because she feels she and her
friends have been treated very badly by BMI.
The five of them had been away for a weekend to London and arrived
into Heathrow an hour and five minutes before check in. But the was
a long queue for the check in and they realised they weren’t
going to get to the top of it in time to make their flight. In spite
of speaking to BMI they missed their flight and it cost each of the
women £140 to get home, and they were late for work!
Since we contacted them, British Midland have been trying to find
out what happened and told us in a statement -
...they will address the matter of compensation and look to resolving
the matter to a mutually agreeable conclusion. They also told us they
would come back to us when their investigations were complete.
That was nearly three weeks ago and British Midland still can’t
tell us what went wrong! They tell us they’re trying to track
the tickets.
We had hoped that by now they would be in a position to tell us what
went wrong. We’ll let you know the final outcome!
But what’s your view - does the airline not have a duty to make
every effort to have enough check in desks open?
Whose fault is it if you’re in a queue for more than an hour?
Have British Midlands acted reasonably here? Why did these women have
to turn to On Your Behalf to get the matter addressed?
We’ll keep our eye on this one and keep you informed
But perhaps it’s happened to you? Email
us with your story.
Read
your comments
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