FREE CAR
INSURANCE
They
say there’s
no such thing as a free lunch - but is there such a thing as
free insurance? The Rev Colin
Burcombe is beginning to wonder! He bought a Ford Fiesta from
Lindsay Cars on the Newtownards Road
in Belfast. He admits he was attracted by a three years insurance
deal that included two years free, plus an option to continue with
the insurance for a third year for £600.
At the time he trusted the
word of the salesman who told him he was insured. When no policy
documents
arrived though the Rev Burcombe
started to ask questions. And when he contacted Ford at one point,
the company told him that "they had no record of him or his
car!"
Not surprisingly he’s
beginning to wonder if he was ever properly insured and what
has become
of his full no claims bonus.
On Your Behalf asked Lindsay Cars why the Rev Burcombe had such
difficulty getting insurance documents and if he had been insured
at all times in the past three years.
Lindsay Cars told us that
the matter has now been successfully resolved. The company says
he’ll
receive written confirmation that the insurance was indeed in
place for all three years. Lindsay
Cars says there were administration issues with both parties, which
led to this misunderstanding.
Here at On Your Behalf we
have to say we’re not sure what
the Rev Burcombe’s administration issues were! The statement
from Lindsay Cars goes on to say that Lindsay’s takes its
levels of customer satisfaction very seriously, and that any complaints
are investigated fully.
And in the statement the company also says that it aims to handle
all of these in a responsible manner. The next part of the statement
reads:
"Unfortunately in this
instance, the complaint was not handled as efficiently as it
should have
been."
The Rev Burcombe has told
us that he’s now very happy. Lindsay
Cars is reimbursing his £600 as a sign of goodwill and is
going to do some work on his car for good measure. Looks
like his prayers have been answered.
|
