PREMIUM
RATE PARCELS - CUSTOMERS BEWARE
Customers are warned not to
call 090 telephone numbers to arrange for parcels to be delivered.
Genuine delivery companies do not expect customers to call premium
rate numbers to organise deliveries.
Customers have complained
to Postwatch after receiving a card that says that a company is
holding a parcel from overseas for them. The card asks customers
to telephone a premium rate telephone number at £1.50 per
minute to arrange delivery.
The card, from a company called Parcel Plus, advises that calls
to the 090 number have a maximum duration of seven minutes. That
means customers could spend £10.50 trying to arrange delivery.
Postwatch is urging customers
to telephone the ICSTIS (the Independent Committee for the Supervision
of standards of Telephone information service) on 0800 500 212 (9am
– 4pm, Monday to Friday) if they receive such a card. Postwatch
strongly advises customers not to call a 090 number to arrange for
a delivery.
LISTENERS’ COMMENTS ON
POST
• I posted a recorded
delivery package from Downpatrick to Newtownards on 4th May. It
still hasn’t arrived! They tell me I have to wait 21 days
before I can report as lost. Surely this shouldn’t happen
with recorded delivery!
• I posted a letter on 7th May by special delivery; it was
guaranteed to be delivered by noon on 12th but didn’t arrive
until the 13th! This is slower than 2nd class!
• I posted a card special delivery to my nephew in Guernsey
on 23rd April. It arrived a day late for his birthday, even though
I had paid £3,75 so it would arrive on time.
ON POST BOXES
• Whenever they
close or move a post office, they also move the post box that sits
outside it. This means a longer walk to post mail, which can cause
problems for elderly people.
E mail you views or vote
on line
oyb@bbc.co.uk
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