I've worked with Mohamed 3 months, which is a relatively short time. But in that time you can see his confidence in the language has improved, has increased and you can see that he's accessing other courses. So obviously his confidence is improving and his knowledge of the English language has just snowballed.
Yeah, I think to be a volunteer you need different skills depending on what sort of volunteer work you're doing but, I think, also an open mind and sense of adventure. For me it's helped me build my confidence, after being out for a while, and it's helping me to change direction in the way I work and it's generally helping me move on in my life.