New second hand ticketing rules 'do not go far enough'

15/05/14

Tickets

A group of politicians has warned the Government that new measures to protect people buying second hand tickets online "do not go far enough".

Websites which resell tickets have been told sellers will need to provide seat numbers and, in some cases, the face value of the ticket.

The new conditions will be introduced on 13 June.

The announcement follows members of the All-Party Parliamentary Group's (APPG) suggesting ways to protect buyers.

These small changes still don't go far enough to ensure that consumers have all the relevant information they need to make a buying decision
Mike Weatherley
Conservative co-chair of the APPG

The APPG's set of proposals to the Consumer Rights Bill were debated in Parliament on 13 May.

They aimed to help music fans and increase transparency in the resale sector.

Among the suggestions were websites providing more information about ticket sellers and more information on ticket or seat numbers.

There were also calls to make sure victims of ticket scams receive compensation.

Festival goers
Image caption Figures show ticket scams cost victims £3.7m last year Police said festival-goers were among the most at risk

Following the Government's decision, members of the APPG have written to main secondary ticketing platforms to make sure they follow the new conditions.

Conservative co-chair of the APPG Mike Weatherley said: "This is the first concession from the Government that there is a real problem with transparency in the secondary market, and the publication of this guidance represents a welcome, although limited, step forward.

"Secondary ticketing websites now have a month to ensure that they comply with these new responsibilities, and I hope they accept the need to do so."

Drake
Image caption Drake's recent tour was affected by counterfeit tickets

Mr Weatherley added: "However, these small changes still don't go far enough to ensure that consumers have all the relevant information they need to make a buying decision. In particular, consumers still won't know who they're actually buying a ticket from, which we wouldn't stand for in any other marketplace."

In March, Drake's UK tour was hit by a wave of counterfeit tickets with bosses at London's O2 Arena saying they turned away up to 170 fans a night at the Canadian rapper's shows.

Some of the fake tickets were bought on Gumtree or Twitter, as well as secondary ticketing sites like Seatwave.

An O2 spokesperson said fans had been scammed by touts despite "a number of procedures in place to protect customers".

In February, Beyonce's shows at Manchester's Phones 4 U Arena were targeted with counterfeit tickets, resulting in more than 140 being rejected.

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