CD delays which could affect Christmas 'not good enough'

10/12/13

HMV shelves

Shipment delays at a leading UK CD distributor have been described as "simply not good enough" by the Entertainment Retailers Association (ERA).

The ERA, which represents Amazon and HMV, is concerned by issues at Arvato, which works with Sony and Universal.

The set-back could affect labels, artists and music fans over Christmas.

ERA director general Kim Bayley said they had been assured the backlog will be under control by the weekend.

We apologise to all music and entertainment customers that have been affected by a backlog in order fulfilment at our distribution centre
Arvato

When talking to Newsbeat about the latest developments Bayley added: "We have been assured by Arvato that all orders will be fulfilled by Monday (16 December)."

She also said the ERA are "keeping their fingers crossed" that orders will arrive on time.

The ERA works closely with other supplier organisations such as the BPI (British Phonographic Industry) which represents the UK's recorded music industry.

It is unclear how many CDs have been affected by the set-back, which could result in shipments arriving with retailers up to a week late in the lead up to Christmas.

HMV shelves

Bayley also said they have been told that Arvato have bought in extra resources and equipment from Germany and the UK and are doing everything they can to resolve the problem.

A spokesperson from Arvato said normal business would resume after their 16 December deadline.

They added said: "We apologise to all music and entertainment customers that have been affected by a backlog in order fulfilment at our distribution centre.

"We have a special taskforce on site to help resolve the issues. The team is also running extra shifts and recruiting additional manpower to tackle the backlog, with the situation improving daily.

Unfortunately, on this occasion several of these estimates were short of the actual level of orders we have seen
Arvato

When Newsbeat asked if Arvato had underestimated the Christmas demand, a spokesperson admitted they might have made a mistake.

"We work closely with all of our clients to help forecast future demand and order patterns during peak periods," they said.

"Unfortunately, on this occasion several of these estimates were short of the actual level of orders we have seen."

Arvato directed customers who are worried about their orders to a helpline 0330 100 0640.

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