Channel Island phone customers contract security

  • 13 May 2013
  • From the section Jersey
Andrew Riseley
Image caption Andrew Riseley said it should protect people on fixed term contracts

Phone customers in the Channel Islands could get protection from price changes mid-way through a contract under plans by the regulator.

Andrew Riseley from the Channel Islands Competition Regulatory Authority (CICRA) said complaints against operators prompted the change.

He said people entering a telecom contract for 12 or 24 months should not expect it to change.

A number of options are being proposed as part of the consultation.

Mr Riseley said operators were currently free to make alterations, including price increases, to fixed-term contracts and Channel Islands consumers were not covered by any consumer protection legislation.

He said the preferred option was to add a new condition to operators' licences, regulating the way they can make variations to fixed-term contracts.

"Fixed-term contracts should provide certainty about the services customers will receive and the associated monthly cost," Mr Riseley said.

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