Guernsey Income Tax Office struggles with returns

Related Stories

Guernsey's Income Tax Office will not be accepting phone calls from the public on 13 days in order to deal with a backlog in returns and assessments.

Director Rob Gray said staff spent about 29 hours a week on the phone dealing with about 650 calls each week.

He said requests for calls only to be made for urgent matters had proved unsuccessful.

The closures will happen on Thursdays for three months starting on 6 September.

On these days the public counter facilities will close early at 14:00.

Mr Gray said: "Regrettably, we are falling behind with the issue of assessments this year.

"We are dealing with returns filed online from 29 August but the tax officers are only just dealing with paper returns received from the beginning of March... the constant interruption of the telephone does cause delays.

"We regret having to take this course of action and apologise for any inconvenience it may cause taxpayers. Telephones and other opening times for other weekdays will be unaffected."

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Guernsey


Guernsey Airport

16 °C 16 °C


  • A painting of the White House on fire by Tom FreemanFinders keepers

    The odd objects looted by the British from Washington in 1814

  • Chris and Regina Catrambone with their daughter Maria LuisaSOS

    The millionaires who rescue people at sea

  • Plane7 days quiz

    What unusual offence got a Frenchman thrown off a plane?

  • Children testing a bridge at a model-making summer school in Crawley, West SussexTiny shipyard Watch

    The art of making boats out of coffee stirrers

  • Krouwa Erick, the doctor in Sipilou town at the border of Ivory Coast and Guinea - 27 August 2014Bad trip

    The Ebola journey no-one in Ivory Coast wants to take

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.