RBS small firms allegations 'serious', says chairman
27 November 2013 Last updated at 17:38 GMT
The Chairman of Royal Bank of Scotland has said he takes claims that the bank forced some small firms to close so it could make a profit "extremely seriously".
Sir Philip Hampton admitted the bank had been "too heavy " with some customers - but said allegations of wrong doing must be properly investigated before any action is taken.
He told the BBC: "At the moment all we have is some unsubstantiated anecdotal allegations... we need to get to the bottom of this."