Couple stuck in Luton hotel lift miss Turkish holiday

Cai and Lynn Larsen Cai and Lynn Larsen are spending Easter in Wales after missing the Turkish flight

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A Caernarfon couple have missed their Easter holiday in the Turkish sun after getting stuck in a hotel lift for ninety minutes just 500 yards from the airport.

Cai and Lynne Larsen, booked the room next to Luton airport so as not to miss their 06:00 GMT flight.

"The lift moved one foot, made a clunking sound, then stopped," said Mrs Larsen.

Ibis Hotels said they were liaising with the couple on the costs involved.

Two people trapped with the couple in the lift managed to catch their flight to Marrakesh.

The Larsens were due to fly to Ankara via Istanbul for an 11-day holiday on Monday, but after getting stuck in the lift are instead spending Easter in Cardiff.

'Nothing we could do'

Start Quote

We're in Cardiff now and thought we might go to Barry Island, look at the sea and pretend it's the Mediterranean, but it's a lot colder”

End Quote Lynn Larsen

"It took a while to sink in. We're in Cardiff now and thought we might go to Barry Island, look at the sea and pretend it's the Mediterranean, but it's a lot colder," said Mrs Larsen.

They were staying overnight at the Ibis hotel near Luton Airport on Sunday night, and after leaving their room at about 04:00 GMT, they stepped into the lift and did not move any further.

"We rang the alarm button a few times but nothing seemed to be happening, there was no response".

After repeatedly ringing the lift alarm and making several calls to reception the trapped four decided to alert emergency services from one of their mobile phones.

"Reception kept saying they were waiting for an engineer and that he would be there in fifteen minutes, but as the time went on we rang the fire brigade," said Mrs Larsen.

'Between floors'

Start Quote

The hotel will then take the appropriate action in terms of reparation”

End Quote Statement Ibis Hotels

The two couples waited in the stationary lift with their holiday luggage until the fire service arrived. "The other couple were flying to Marrakesh on a later flight which they managed to catch," Mr Larsen said.

"We knew immediately that we wouldn't be on our flight because it seemed like it would take a long time to fix.

"We couldn't do anything to try to get the door open because we were in between floors".

A spokesman for the Ibis said the general manager was liaising with the Larsens directly to assess all the details of their trip and the costs involved.

A statement read: "The hotel will then take the appropriate action in terms of reparation."

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