Media playback is unsupported on your device

Eglwysbach village anger over phone problems

13 June 2014 Last updated at 19:26 BST

A community in the Conwy Valley has found itself virtually cut-off after problems with phone lines dating back several months.

Some people in Eglwysbach say they have been waiting weeks for BT to carry out repairs on faulty cables which affect their ability to make and receive calls.

BT has apologised and said it is trying to fix the problem.

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.