Telephone box in Eglwysbach
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Eglwysbach village anger over phone problems

13 June 2014 Last updated at 19:26 BST

A community in the Conwy Valley has found itself virtually cut-off after problems with phone lines dating back several months.

Some people in Eglwysbach say they have been waiting weeks for BT to carry out repairs on faulty cables which affect their ability to make and receive calls.

BT has apologised and said it is trying to fix the problem.