Secrets behind Llandudno's award-winning hotels
13 May 2014 Last updated at 15:28 BST
A hotel in the north Wales seaside resort of Llandudno has won a best service award for the second time.
Four-star Lauriston Court Hotel near the town's pier has been named in the top 25 best rated in the world for customer service by tourism website Trip Advisor.
Also, the town's Wellington Hotel came 22 in the UK for its outstanding service.
Owners James and Aneta Claridge said: "We just get up and do our best".
Lauriston Court Hotel's Carol-Lynn Robbins said: "If someone asked me to peel a grape, I'd do it."