Care complaints at Bethshan home upheld, say family
2 May 2014 Last updated at 20:04 BST
Complaints by the family of an elderly woman who was verbally abused at a care home have been upheld by social services, her daughter said.
The abuse was revealed in secret camera footage from Veronica Teal's room at the Bethshan Nursing Home in Newtown, Powys,.
The family say their complaints about her care were upheld and an inquiry found "exceptionally poor practice".
An employee has been disciplined and the home said it regretted the abuse.
India Pollock reports.