Ambulance transfer times worst in Wales
9 December 2013 Last updated at 20:22 GMT
Patients in Wales wait longer on average than others in the UK to be transferred to A&E departments from an ambulance, new figures show.
Some patients taken by ambulance to A&E departments waited in vehicles much longer than the recommended 15 minutes.
One case in Wales involved a six-hour delay.
The Welsh government said the figures were unacceptable but added most people were waiting for an average of 20 minutes.
BBC Wales' health correspondent Owain Clarke reports.