Emergency NHS care 'deteriorating' in Wales
12 September 2013 Last updated at 15:31 BST
Unscheduled care services - such as accident and emergency units - are deteriorating across Wales, according to the auditor general.
A report blames confusion over when people should go to A&E, staff shortages and problems with the flow of patients through hospitals.
It says that too many patients, in particular older people, spend longer than 12 hours in emergency units.
The Welsh government will consider the recommendations.
Dave Thomas, of the Wales Audit Office, explains what the report found.