Long wait over phone lines at Llandudno Junction
7 February 2013 Last updated at 07:28 GMT
Residents who moved into new homes in Conwy have been waiting up to eight months to have phone lines installed.
Owners of 15 properties in Llandudno Junction say they are unable to make landline calls or use it to access the internet via a broadband connection.
BT Openreach has apologised and says it needs permission to dig up a main road to carry out "major engineering work".
Chris Dearden reports.