Glasgow 2014: Commonwealth ticket draw 'random and fair'

 
Jessica Ennis-Hill, Michael Jamieson and cyclist Ticket demand was high for track and field events, swimming and cycling

Organisers of the 2014 Commonwealth Games in Glasgow have defended the ticket allocation process after tens of thousands of people were unsuccessful.

Glasgow 2014 said 2.3 million requests were made for up to one million tickets between August to September.

Some people complained on social media sites that they had not secured any tickets while family and friends had multiple success in their applications.

Glasgow 2014 said the draw for tickets was completely "random and fair".

Speaking on BBC Radio Scotland's Good Morning Scotland programme, Glasgow 2014 deputy chief executive Ty Speer said he understood that many people felt disappointed.

'Lucky' applicants

"Obviously we had many, many more requests than we have had tickets available," he said.

"Of course we appreciate that people are disappointed - we knew that would be the case.

"We did our best to communicate that along the way, about how things were going, to manage expectations, but of course, we know that when people really want to come that if they don't get everything they want there's naturally going to be some disappointment."

emails Applicants began receiving ticket confirmation emails from Glasgow 2014 on Monday

Mr Speer said that people who had been successful in securing tickets for multiple high profile events - such as swimming and cycling - were just very lucky.

He said a "fair draw process" was used "session by session" to determine who got tickets to each event.

"It doesn't recognise whether someone has been successful in an application for an athletics event on the one hand or a badminton event in the other," he said.

"It is a completely random draw."

'Fair draw'

He added: "We have said from the very start that we think when sessions are over subscribed the most important thing we can to do be fair is to run a random, fair draw process and we've done that session by session."

Mr Speer said Glasgow 2014 had looked at other options for allocating tickets but had decided on a "fairness principle" that would be "random right across the board".

He added: "We didn't want to favour those that applied for more tickets or those that applied for fewer tickets.

"We wanted to treat everyone exactly the same. That's why each session is done through a fair draw process."

As ticket confirmation was sent out to applicants on Monday, Glasgow 2014 revealed that some of the 17 events on offer were massively oversubscribed.

Cycling events, which will be held at the Sir Chris Hoy Velodrome, received 25 times more requests than the number of tickets available.

General sale

There was also an excess of 100,000 applications made for the 100m men's final at Hampden Park.

Other sports which were oversubscribed were diving, swimming, mountain bike, artistic gymnastics, judo, shooting and triathlon.

Tickets for these events, along with popular sessions in other sports, were allocated via a draw.

People who have already applied for tickets will be given the first opportunity to buy any which remain available.

Everyone who has applied for tickets will then be offered to buy more tickets during an exclusive on-sale period before any remaining tickets are placed on general sale in late October.

The 11-day games, which begin on 23 July 2014, will see 4,500 athletes compete in 17 sports across 14 venues.

 

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  • rate this
    -9

    Comment number 110.

    Planning a week's family holiday at the Games. Applied for many tickets (athletics, cycling, rugby) but only got 5 - all for the hockey. Unfortunately, there are 6 of us! I suspect that we will not be going to Scotland next summer and there will be 5 empty seats.

  • rate this
    +7

    Comment number 106.

    I applied for 3 events on one day and got one. Well, despite the obvious disappointment, I am aware that there will be plenty else to do and see in Glasgow while I'm there - there is a culture festival with daily events during the games, and I could also go to the Kelvingrove, Science or Transport museums which I haven't been to. Chin up!

  • rate this
    +7

    Comment number 58.

    I applied for many tickets at London 2012 and ended up with nothing in the initial ballot. However I was able to pick up tickets as the process continued. I ended up going to 7 events

    I have 1 out of 3 in this application so I am lucky. For those who have none don't lose heart and keep trying. It can be suprising how often extra batches get put on sale.

  • rate this
    +2

    Comment number 50.

    Built myself up for getting tickets to this when it was announced we would be holding the Games. Got absoultely Zero and I am very disappointed about it. The system which I agree was random was most definately not fair and once I see tickets appear on other websites at hugely inflated prices I will be pretty angry.

  • rate this
    +12

    Comment number 38.

    I am under no illusions that I was fortunate to receive tickets to four events, including the opening ceremony. However, I am finding it really frustrating to see people complaining on social media that they only got one event and probably won't bother travelling now, as 'it's not worth their while'. If you had no intention of going, why apply for tickets !!!

 

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