Stephen Hester
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Hester: RBS 'clean-up under way'

3 August 2012 Last updated at 07:42 BST

The Royal Bank of Scotland has put aside £125m to pay compensation to customers affected by the recent breakdown in its computer systems.

RBS released the compensation figure as it reported a half-year loss of £2bn, compared with £1.4bn a year earlier.

Its chief executive Stephen Hester told BBC's Good Morning Scotland a "massive clean-up" was under way.