Theresa May 'sorry' over delayed passport applications
18 June 2014 Last updated at 16:53 BST
Home Secretary Theresa May has apologised for delays in processing passport applications and insisted the government is doing all it can to deal with the situation.
"I am sorry and the government is sorry," she told MPs in a Labour-led Commons debate on the delays.
There had been unusually high demand for passports, she said.
Shadow home secretary Yvette Cooper had earlier said the situation was a "shambles" and accused Mrs May of incompetence.