Storms: Drivers and passengers need better data - MPs

A motorway sign warning of bad weather

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Better real-time information should be provided to rail and air passengers and drivers when bad weather strikes the transport system, MPs say.

The transport committee said it was "vital" information was provided which was up-to-date and broken down to specific areas and services.

Chairman Louise Ellman also said more action was needed to clear pavements of ice and snow in future.

Rail firms said they were reviewing how they communicate during disruptions.

In its report, the cross-party committee said regulators must also seek to avoid a repeat of last week's problems at Gatwick.

Delayed passengers at Gatwick Passengers delayed on Christmas Eve at Gatwick

Thousands of passengers were stranded at the airport, which is south of London, as a result of a power cut during the stormy weather.

Mrs Ellman said: "The Civil Aviation Authority must get to the bottom of what went wrong and how airports across the country can avoid similar situations in the future."

In a wide-ranging report the committee said that transport problems had a direct impact not just on passengers and drivers but on the economy as a whole.

Since its previous report a national "salt reserve" had been created to avoid any future shortages for use on treating roads, the committee said.

But a national advertising campaign was needed to alert residents to the right to clear snow and ice from pavements outside their homes without fear of being sued by anyone slipping over.

A woman clears snow outside her north Wales home in March There is no legal risk to clearing snow from outside your home, the MPs say

The report quotes evidence given by Living Streets, a charity "that stands up for pedestrians", that councils "could do more to help organise teams of volunteer snow wardens".

During the course of their inquiry the committee heard that weather forecasts had played a key role in preparing for bad weather - most notably with the pre-emptive cancellation of train and air services during the St Jude storm at the end of October.

But Mrs Ellman said "it is vital that passengers receive up-to-date information of changes and disruption wherever possible", including airports and rail operators clearly signalling how long delays might last.

A road being cleared of snow near Burnley last March Improvements to clearing roads in recent years was praised

Drivers should also get better details before and during bad weather, with the MPs urging the Highways Agency to "identify technological and other solutions" to provide "comprehensive real time information to drivers... across the strategic road network".

'Taken by surprise'

The committee report quotes evidence given by the Institute of Advanced Motorists that information is "not yet tailored to the individual needs of drivers".

"Blanket warnings about 'essential' journeys are of little value without a full definition of 'essential'."

Mrs Ellman said: "Transport is vital to economic growth and while we recognise that some progress has been made by the government and transport to improve public information and passenger welfare during severe weather... we believe there remains considerable scope for further improvement.

"It is vital that the UK is ready and waiting for adverse weather and not taken by surprise."

The Rail Delivery Group, which speaks on behalf of train operators and Network Rail, welcomed recognition of the "significant improvements" made by the industry in how it kept travellers informed when services were cancelled or delayed.

"The rail industry is already carrying out a review of the code of practice on how we communicate with passengers during disruption," a spokesman said.

"It will listen carefully to any proposals to improve further the service we offer to travellers."


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  • rate this

    Comment number 133.

    The environment agency spend too much on large scale technical defence systems instead of cleaning the silt and debris out of rivers. Too many men on 50 grand a year with clean shoes and lap tops as oppose men in waders.

  • rate this

    Comment number 123.

    I used to live in Germany, in the south of the country where it snows most of the time. Travel chaos doesn't tend to happen. Can't we find out what they're doing right and we're doing wrong?

  • rate this

    Comment number 80.

    I am responsible for a public place, a couple of years ago I use to spend around £1000 a year on frost and snow grit. This year I have a budget of £6000. Whilst the snow is falling from the sky, I can do nothing to stop it. Gritting is ineffective against this , once it stops you have to clear the snow then treat. This is what everyone in the country faces, there is no magic fix.

  • rate this

    Comment number 21.

    Am I the only one that think we coped well?. No major, major disasters compared to other countries. Just more 'problems' drummed up by the media that will inevitably lead to Tory bashing.

  • rate this

    Comment number 16.

    This country always seems to be caught out by really bad weather. Unfortunately there isn't a lot that can be done if freak floods and gales cause power cuts. A balance needs to be struck between notifying people of potentially disruptive weather and causing unnecessary panic but I believe that things are getting better in this respect.


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