New 101 number for non-emergency PSNI calls

PSNI 101 graphic

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The Police Service of Northern Ireland has changed its phone number for handling non-emergency calls.

People who want to speak to police about matters that are not urgent should dial 101.

It replaces the 0845 600 8000 number that has been in use since 2005.

Chief Constable Matt Baggott said the new number would "help to free up the 999 system for genuine emergencies".

101 non-emergency number

  • The service will operate 24 hours a day, seven days a week
  • Calls from landlines or mobile phones cost a total of 15p
  • The service is not available on Tesco and Giffgaff mobile networks - these users should dial 02890 650222
  • The 101 number only works in the UK, and callers who are in the Republic of Ireland or are roaming on an Irish mobile network can call 0044 2890 650222
  • Once the new number has been established, the current 0845 service will be phased out.

He added: "We see the introduction of 101 as another step towards our ambition to deliver the finest personal policing service.

"One of the biggest benefits for people in the community is that they will have an easy-to-remember number that they can call from anywhere in Northern Ireland at any time."

Stormont Justice Minister David Ford said it was "a further example of the PSNI's community policing ethos".

Policing Board chair Anne Connolly said the new number would "make it so much quicker and easier for the public to get in touch with the police".

Police said the 101 number should be used for incidents such as:

  • Minor traffic collisions that do not require an emergency response
  • Criminal damage that has already taken place
  • Passing information on criminality, like drug-dealing and anti-social behaviour.

The 101 number for reporting low-level crime was first piloted in England in 2006, and rolled out across England and Wales in 2012.

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